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As a Bilingual Customer Experience Representative, you will manage inbound calls, solve underwriting and billing issues, and ensure positive customer interactions while maintaining efficiency and meeting KPIs.

Serve as the primary inbound contact for agents and policyholders, resolving underwriting, billing, and policy issues. Use policy management systems to troubleshoot, apply sound judgment to underwriting exceptions, meet KPIs, collaborate across teams, and pursue continuous improvement and potential career advancement.

Lead Voice of the Customer programs by collecting and analyzing survey and feedback data, identifying trends, producing executive reports, and partnering with stakeholders to implement improvements that boost customer satisfaction and business outcomes.

The Software Developer II will develop, test, and maintain applications using C#/.NET, collaborate with business partners, and improve development processes while mentoring junior developers.

Drive territory growth by building relationships with independent agencies, prospecting new business, training and supporting agency partners, collaborating on strategic initiatives, tracking market trends, and representing the company at industry events. Frequent in-territory travel and strong communication, organization, and data-analysis skills required.

The Financial Analyst will support financial modeling, analysis, and planning, providing insights to drive strategic planning and enhance company performance.

Manage and grow relationships with assigned independent insurance agents through outbound/inbound outreach, coaching to achieve sales quotas, onboarding and training new agencies, coordinating with field teams, resolving agent issues, tracking interactions, and supporting sales administration and special projects. Occasional travel for field visits, training, and events.

Serve as the initial point of contact for inbound underwriting and billing calls, diagnose root causes, provide accurate policy solutions, use the policy management system, meet KPIs, collaborate cross-functionally, and pursue process improvements and career growth opportunities.

Handle inbound underwriting, billing, and policy inquiries; troubleshoot policy management system issues; resolve customer and agent problems with judgment and critical thinking; meet KPIs; collaborate on process improvements; support advancement into underwriting, sales, claims, or operations.

As a Territory Manager, you will drive sales growth by building relationships with independent agencies, training partners, collaborating on strategic initiatives, and representing AssuranceAmerica at events.