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Manages an assigned territory by developing relationships with independent insurance agencies, driving sales and revenue growth, identifying new business opportunities, supporting agency partners through training, and implementing growth strategies. The role requires extensive territory travel, industry and competitor analysis, collaboration with internal teams, and representation at events. A bachelor’s degree is required; bilingual English/Spanish skills and prior sales or customer service experience are preferred.

Investigate and adjust minor PIP and MedPay claims through resolution. Responsibilities include contacting insureds, medical providers, and attorneys; obtaining statements; coordinating medical examinations; setting reserves; paying medical bills; identifying fraud indicators; and maintaining accurate claim files in a high-volume environment.

Supervises total loss claims operations, including claim assignment, quality audits, settlement approvals, escalations, title and salvage processing, vendor coordination, regulatory compliance, and performance tracking. Provides technical guidance, coaching, mentoring, and training to adjusters; monitors workloads and cycle times; reports departmental metrics; and leads process improvements. Serves as the escalation point for complex total loss claims and supports staffing and operational objectives.

Handles inbound support for insureds and agents, including billing inquiries, endorsements, document requests, cancellations, payments, and policy retention. Reviews suspense items, verifies information, assesses commercial auto risk, and makes coverage decisions under company guidelines and regulatory requirements. Builds agency relationships, communicates underwriting requirements, supports bilingual customers, maintains compliance, and meets productivity, service-level, and quality goals.

Supervise and mentor 6–8 liability and casualty claims adjusters. Conduct audits, enforce company and legal requirements, provide claims authority, manage reserving and loss adjustment expenses, improve processes and training, support retention, recognize performance, and handle performance management.

Manages front desk coverage and visitor reception while maintaining a clean, organized, and well-stocked office. Coordinates supplies, deliveries, facilities vendors, and shared spaces. Provides administrative support to Sales Operations, including travel and fleet bookings, marketing supplies, event logistics, agent documentation, accounting reports, HR events, and invoice processing. Requires strong organization, reliability, professionalism, and the ability to manage multiple responsibilities.

The Quality Assurance Analyst will test applications, maintain test cases, work with stakeholders, and improve QA processes, focusing on both manual and automated testing.

The Regional Sales Manager will oversee state and Territory Managers, drive premium volume growth, mentor team members, develop relationships across functions, and communicate effectively with agencies. Key responsibilities include coaching, training, strategic planning, managing budgets, and completing sales reports.

As a Software Developer, you will develop and maintain applications, collaborate with business partners, participate in code reviews, and mentor junior developers while ensuring high-quality technology solutions.

Drive territory sales by building relationships with independent agencies, prospecting new business, supporting and training partners, collaborating on strategy, attending events, and monitoring market trends to grow market share.