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Manages strategic client relationships to retain and grow revenue, improve product utilization, and ensure customer satisfaction. Develops account plans, conducts business reviews, monitors service levels and account health, identifies risks, and presents solutions. Partners with implementation, product, support, and other internal teams to onboard clients and deliver initiatives. Presents to executives, negotiates, analyzes client needs, and identifies growth opportunities. The role is remote or office-based with occasional overnight travel.

Leads Asurint’s employment background screening product portfolio, owning product vision, strategy, roadmap, investment prioritization, lifecycle management, governance, KPIs, and go-to-market execution. Develops and coaches the Product team while partnering with technology, compliance, legal, sales, marketing, finance, and customer service. Uses AI, market intelligence, regulatory insight, customer feedback, and data-driven analysis to improve products, drive growth, ensure compliance, and enhance client value.

Drives revenue and new client acquisition by selling tenant screening solutions to housing authorities, property management resellers, and real estate technology providers. Develops consultative sales strategies, manages prospect and account relationships, negotiates contracts, forecasts pipeline activity, and maintains CRM data integrity. Partners with technology, development, and customer service teams to support implementation, onboarding, training, and cross-selling. Requires industry knowledge, strong communication skills, and travel up to 25%.

Leads workforce management for employment, tenant, and government benefits screening sectors. Develops demand forecasts, optimizes staffing and labor resources, monitors fulfillment queues and productivity, manages KPIs, oversees third-party partners, and improves training strategies. Partners with Finance, Sales, Data Analytics, HR, and Quality while managing employees, budgets, performance, and operational resources across remote and multi-location environments.

Leads Criminal and Housing Data Acquisition teams, overseeing vendors, data quality, compliance, staffing, KPIs, audits, training, reporting, and process improvement. Resolves escalated data issues, expands public-record coverage, and provides operational guidance while partnering with the Director of Data Acquisition. The role requires SQL Server, XML, HTML, reporting, criminal-record lifecycle, and team-supervision experience. Work is remote within the United States or office-based in Cleveland, with occasional overnight travel.

Sell Asurint products to mid-market accounts using consultative techniques: qualify leads, manage opportunity lifecycle, close deals, onboard clients, maintain CRM data, cross-sell, and collaborate with internal teams. Travel ~20% and prepare sales forecasts and reports.