Top Tech Jobs & Startup Jobs

Manage day-to-day help desk operations, define service levels and SLAs, implement tracking/escalation processes, analyze system performance, develop troubleshooting and restoration procedures, mentor supervisors and technical staff, and report regularly to senior IT leadership to ensure high customer satisfaction and operational reliability.

Provide Tier 1 and 2 software and hardware support, troubleshoot and resolve technical issues, perform root cause analysis, develop checklists and prevention procedures, maintain knowledge and call-tracking databases, and provide technical guidance and informal training to customers and teammates.

Lead creative strategy and campaign development for marketing, fundraising, and brand initiatives. Translate business goals into multi-channel concepts, review and QA creative deliverables, collaborate with stakeholders and agencies, support production, and present recommendations to executive leadership. Deliverables include campaign concepts, creative briefs, brand recommendations, and executive presentation materials.

The FastTrack program trains candidates in full-stack development, focusing on Java, web technologies, and AI tools to prepare for entry-level software roles.

Design, develop, integrate, tune, and maintain Internet/Intranet/Extranet sites and web servers. Participate in all development phases, support production environments, lead special projects, and mentor junior staff.

Manage development, release, and maintenance of Internet, Intranet, and Extranet systems. Align web technologies with business strategies, prioritize projects, develop standards, mentor technical leaders, and serve as project lead and subject-matter expert.

Design and document Internet/Web architectures from business requirements, analyze specifications, develop solutions, ensure client-server interoperability, and mentor junior staff across multiple projects.

Manage and maintain the company's Internet/Intranet infrastructure: install, patch, and configure web servers; design and administer firewalls; perform proactive system checks and troubleshooting; maintain documentation; manage change procedures; and provide technical support to internal and external users.

Manage design, enhancement, maintenance, and availability of enterprise websites. Coordinate with marketing and systems teams to publish content, improve UI and site aesthetics, gather requirements for updates, and provide implementation and administration support. Participate in projects, sometimes as leader, and coach junior technical staff.

Design and develop user-centered website interfaces, conduct usability testing and heuristic evaluations, create prototypes, set usability metrics, collaborate with cross-functional teams, ensure browser/platform compatibility, and coach junior staff.