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Serve as primary clinical account contact for long-term care clients: resolve service issues, coordinate onboarding, provide clinical education and QA, run vaccine clinics, document in Salesforce, support business reviews and local marketing, and maintain regulatory and pharmacy practice expertise.

Provide clinical account management for long-term care clients: primary contact for assigned accounts, resolve service issues, support onboarding, deliver clinical education and QA audits, run vaccine clinics, prepare business reviews, document activities in Salesforce, and support local marketing and business development.

Lead and manage the account management team to deliver exceptional client support and retention. Oversee escalations, client relationships, training/implementation, documentation in Salesforce, business reviews, vaccination clinics, travel within territory, and team hiring/development while partnering cross-functionally to improve service and prevent account loss.

Manage financial and billing operations for a long-term care pharmacy, oversee audits, unpaid claims, purchasing and inventory performance, prepare margin and pricing analysis, support reporting and ad-hoc projects, and train/lead staff to improve processes and outcomes.

Act as liaison between pharmacy operations and long-term care customers to retain and grow accounts by providing clinical support, regulatory guidance, staff training (including E-MAR), quality assurance, monitoring service levels, risk mitigation, and coordinating implementations and mock surveys. Frequent travel and flexible hours required.

Lead finance and administrative functions for a pharmacy business unit: manage billing & collections, purchasing, financial analysis and reporting, month-end close, inventory counts, vendor negotiations, HR/administrative liaison, process improvements, and support business planning to meet financial objectives.

Coordinate and complete internal onboarding tasks for new facilities and patients. Configure pharmacy management systems (workflows, templates, ECM), perform QA/testing, troubleshoot interfaces, serve as primary eMAR/EHR contact, ensure compliance, and support pharmacy operations to ensure smooth, accurate service startups.

Lead and optimize Guardian's Talent Acquisition function by developing recruiting teams, building TA strategy, improving processes and technology (Workday Recruiting/ATS), partnering with HR and business leaders, driving analytics and workforce planning, and delivering an exceptional candidate and hiring manager experience.

Support customer experience, sales, and account management teams by coordinating projects, preparing customer-facing materials, maintaining CRM data, conducting research and lead generation, and handling administrative and operational tasks to improve workflows and customer engagement.

Process patient bills and insurance claims for a long-term care pharmacy. Verify eligibility, resolve claim rejections, manage patient records and payments, respond to billing inquiries, prepare audit documentation, and support billing month-end reporting while ensuring HIPAA compliance and collaborating with clinical and operations teams.