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Lead dealership sales across Desk (deal structure), Floor (showroom/team development), and Screen (digital sales). Structure deals using Tekion, coach and hire sales staff, respond to online leads, build remote deals, oversee operations, collaborate with F&I and marketing, track performance metrics, and protect customer experience and CSI.

Manage the pre-owned department: supervise sales staff, control inventory and lot operations, appraise trade-ins, coordinate reconditioning and deliveries, handle advertising and get-ready processes, meet monthly goals, and maintain high customer service/CSI ratings.

Greet and advise customers on new and pre-owned Audi vehicles, demonstrate features, explain financing and trade-in options, meet sales and satisfaction targets, follow up with customers, collaborate with finance and service teams, and maintain product knowledge and a professional image.

Convert showroom visitors into buyers by understanding needs, demonstrating vehicles and features, conducting test drives, maintaining CRM and customer records, assisting with paperwork, collaborating to meet sales targets, and supporting showroom displays and promotions.

Lead the dealership's pre-owned department: source and price used vehicles, manage inventory, train and motivate the sales team, drive marketing and advertising for used vehicles, analyze sales metrics, and ensure excellent customer satisfaction and profitability.

Guide customers through vehicle financing, structure profitable deals, ensure compliance with title laws and regulations, prepare and submit lender packages, audit post-sale deals, and maintain certifications while delivering excellent customer experiences.

Lead and manage end-to-end payroll operations across seven dealerships, ensuring accurate payroll for hourly, salaried, commissioned, and union employees. Supervise payroll staff, maintain payroll systems and controls, handle tax reporting, reconciliations, garnishments, and year-end processing. Develop and administer compensation and commission pay plans, partner with leadership, HR, and accounting, and identify process improvements and compliance best practices.

Sell Mercedes-Benz vehicles by greeting and engaging customers, guiding vehicle selection, demonstrating features and conducting test drives, explaining pricing/leasing/financing, meeting monthly sales targets, building long-term client relationships, and coordinating with finance and service teams.