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The Sr Desktop Support Engineer provides technical solutions and support for hardware, software, and operating systems in a networked environment. Responsibilities include diagnosing issues in Windows Infrastructure, system design and upgrades, customer support, desktop image management, and automating solutions using scripting. The role also involves managing security patches and vulnerability assessments, ensuring compliance with operational standards.

The Telecommunications and Video Specialist is responsible for providing technical solutions and support in enterprise-class Telecommunications and Video environments. They must troubleshoot Microsoft workstation operating systems and support client configurations and access in diverse Telecom environments. This role requires strong skills in hardware, software applications, and excellent communication abilities.

The Program Manager oversees complex tasks related to IT services and manages relationships with government personnel, ensuring project timelines and technical requirements are met. Responsibilities include monitoring staff performance and assisting the Contract Manager in meeting contractual obligations.