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Lead post-sales customer success for large BlackLine customers: drive adoption, prevent churn, perform success planning and reviews, coach stakeholders, support account expansion, and act as trusted advisor across the customer journey.

Lead test automation for web, mobile (iOS/Android) and REST APIs; build and maintain automation frameworks (Appium/Selendroid), run CI/CD regression suites, perform root-cause analysis, drive QE standards, mentor QE team, and ensure performance, scalability, and reliability for enterprise SaaS.

Lead customer engagements to assess, redesign, and optimize accounting processes using BlackLine. Drive digital transformation roadmaps, generate billable consulting engagements, deliver solution architecture and thought leadership, mentor teams, and partner with Account Management to increase adoption, expansion, and customer success.

Provide high-level administrative and communications support to the CIO and Global IT team: manage calendars, travel, expenses, meetings, reports, and special projects; act as CIO proxy, lead strategic initiatives, analyze metrics, and build executive-level relationships while maintaining confidentiality and organizational effectiveness in a hybrid workplace.

Lead design and execution of customer advocacy and adoption programs for an enterprise B2B SaaS company. Build and scale advocacy, review, and case study pipelines; manage advocacy platforms and vendor relationships; integrate customer proof across GTM motions; drive adoption via lifecycle nurture and journey mapping; collaborate cross-functionally to prioritize advocates using product and commercial signals.

Responsible for generating and closing large strategic enterprise SaaS accounts. Manage full sales cycle from prospecting to contract negotiation, lead RFIs/RFPs, build C-level relationships, collaborate cross-functionally, maintain Salesforce pipeline, and achieve annual revenue targets while traveling up to 50%.

Lead intercompany product strategy for agentic financial operations: define roadmap for continuous matching, netting, settlement, and eliminations; set AI-native and human-in-the-loop policies; drive cross-functional execution, business cases, and customer early-access; mentor PMs and ensure operational excellence.

Sell professional services for a SaaS accounting product (BlackLine), consult with prospects/customers to define needs, estimate implementation effort, produce Statements of Work, manage services pipeline and handoffs, collaborate with sales/product/technical teams, and meet services sales targets.

Manage and grow assigned enterprise accounts by building relationships with CFOs and Controllers, driving renewals, upsells, and adoption of BlackLine SaaS solutions. Coordinate with cross-functional teams, maintain CRM data, achieve monthly revenue targets, perform account reviews, and resolve client issues to ensure satisfaction and retention.

Lead and manage a regional team of Business Development Representatives to meet Qualified Meeting targets, coach and develop BDRs, run regional processes and metrics (SFDC/Tableau), partner with Sales and Marketing, hire and onboard new BDRs, and deliver training and performance management.