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The Heavy Haul Solutions Specialist prices and quotes oversized, overweight, and specialized freight. Responsibilities include analyzing load specifications, equipment, axle configurations, routes, permits, escorts, and other cost drivers; sourcing carrier rates; responding to spot quotes and RFPs; monitoring pricing performance; collaborating with sales and operations; and identifying compliance, safety, and claims risks. The role uses Excel, pricing platforms, and TMS software to develop profitable, data-driven transportation solutions.

Leads client success for a fresh-produce logistics vertical, managing shipper accounts and coaching Client Success Representatives. Oversees refrigerated shipment tracking, cold-chain issues, onboarding, performance reviews, retention, renewals, and growth. Collaborates with sales, carrier procurement, operations, claims, and accounting teams to resolve disruptions, billing discrepancies, and service issues while improving produce freight processes and client outcomes.

Leads classroom and floor training, early talent development, coaching, management development, and retention initiatives. Oversees trainers and rotational programs, identifies performance risks, modernizes learning delivery, builds management pipelines, and measures training impact through retention, ramp time, productivity, and leadership outcomes. Partners across sales, operations, and management development teams while shaping strategic learning programs across multiple offices.

Leads Arrive Logistics’ classroom and floor-training programs for early talent. Oversees trainers, onboarding, coaching, management development, continued education, and a two-year rotational program. Uses performance, retention, and hiring metrics to identify risks, improve ramp time, measure training ROI, and strengthen leadership pipelines. Partners across sales, operations, and management development teams while modernizing content delivery through digital and AI-enabled learning tools. The role also manages geographically distributed teams and supports engagement across offices.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate freight losses, negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile claim finances, monitor cold-chain compliance, and track risk trends. Partner with sales, legal, carriers, customers, and operational risk teams while maintaining accurate records and escalating complex or litigated claims.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate freight losses, negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile financial transactions, and monitor cold-chain compliance. The role applies PACA, Carmack Amendment, USDA, and FSMA requirements while partnering with customers, carriers, legal, sales, and risk teams to mitigate losses and resolve complex claims.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate reefer deviations, delays, damage, contamination, and USDA findings; negotiate settlements; coordinate salvage or disposal; validate documentation; reconcile financial transactions; and maintain claims records. Monitor cold-chain compliance, carrier standards, and operational risks while partnering with sales, legal, risk, customers, carriers, and leadership on complex or litigated claims.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate reefer deviations, delays, damage, shortages, contamination, and shelf-life issues while applying PACA, Carmack, USDA, and FSMA requirements. Negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile financial records, monitor cold-chain compliance, track claim trends, and collaborate with carriers, customers, legal, and operational risk teams. Escalate complex claims and maintain accurate records in TMS and claims systems.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate freight losses, negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile claim-related finances, and maintain accurate records. Monitor cold-chain compliance, carrier standards, and operational risks while collaborating with customers, carriers, legal, sales, and risk teams. Escalate complex claims and identify trends affecting carrier performance and financial exposure.

Manages Mexico cross-border and logistics operations for customer accounts, including pickup and delivery appointments, carrier communication, accessorials, awarded lanes, transloads, capacity, profitability, and KPI performance. Identifies operational improvements, resolves complex shipment issues, supports customer reviews, and collaborates with sales, carriers, and internal teams. Requires understanding of FDA and SAGARPA border processes and developing expertise in transportation markets, pricing, and brokerage.