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Partners with enterprise Account Executives to provide technical strategy throughout complex sales cycles. Leads discovery, solution design, product demonstrations, proof-of-concepts, pilots, integrations, RFP responses, security reviews, and technical evaluations. Explains APIs, authentication, data flows, and SaaS architecture to technical and executive audiences while identifying risks and guiding customers toward successful adoption. Collaborates with Product, Engineering, Customer Success, and Marketing to share customer feedback and improve presales processes.

Manages a mid-market territory and full-cycle SaaS sales opportunities from prospecting through close. Responsibilities include forecasting, pipeline management, product demonstrations, negotiations, expansion sales, renewals collaboration, and customer relationship development. The role partners with Customer Success, Marketing, Finance, Product Marketing, and Renewals teams to achieve revenue goals and customer outcomes.

Own the vision, strategy, roadmap, and lifecycle of AI capabilities for AlertMedia’s risk intelligence and response platform. Conduct customer discovery, define problem statements, prioritize initiatives, and partner with Engineering and Design through delivery. Build AI-powered prototypes, measure product outcomes, support go-to-market enablement, and analyze usage data. The role requires enterprise B2B software product management experience, familiarity with AI-native products and LLM capabilities, strong analytical judgment, and understanding of Agile delivery, APIs, integrations, and data pipelines.

Leads and develops a Solutions Engineering team while directly supporting strategic SaaS sales opportunities. Responsibilities include technical discovery, solution design, demonstrations, prototypes, integrations, proof-of-concepts, sales enablement, pipeline reviews, executive engagement, and cross-functional collaboration. The role translates technical capabilities into business value, improves pre-sales processes, mentors engineers, advocates for customers, and influences product direction.

Lead AlertMedia’s global Customer Success organization, setting strategy, developing talent, driving adoption and retention, and strengthening executive customer relationships. Modernize customer lifecycle processes with AI-enabled workflows, champion customer insights across Product, Engineering, Sales, and Marketing, and deliver measurable customer satisfaction, expansion, and advocacy outcomes.

Drive new and expansion revenue by selling AlertMedia’s SaaS risk intelligence platform to enterprise organizations. Manage the full sales cycle from strategic prospecting and customized demonstrations through negotiation, legal and security reviews, forecasting, and contract execution. Build executive-level relationships, exceed quota, maintain Salesforce and Gong accuracy, partner with marketing and sales development, and support customer handoff and expansion. Travel within the territory 10–20% of the time.

Administer Walmart’s AlertMedia emergency communications platform, maintaining users, permissions, configurations, data, readiness, and system health. Troubleshoot technical issues, coordinate with support and engineering, train administrators, document procedures, test enhancements, support integrations, and report KPIs. The role serves as AlertMedia’s embedded operational partner to Walmart’s emergency communications and security operations teams, requiring independent work across two organizations and frequent travel to Bentonville.

Provides first-level technical support for employees, troubleshooting hardware, software, accounts, networks, printers, phones, and connectivity issues. Installs and configures equipment, supports onboarding, manages tickets, maintains technology inventory and compliance, documents solutions, and escalates complex issues. Requires strong customer service, communication, troubleshooting, and organizational skills, along with Windows, macOS, networking, and access-management experience. This is a full-time, in-office Austin role with occasional after-hours or on-call support.

Manage AlertMedia’s strategic advisory partnerships from agreement negotiation through renewal and expansion. Build executive relationships, develop partner-sourced pipeline, forecast revenue, enable consultants and internal teams, create go-to-market materials, coordinate client handoffs, and evaluate prospective partners. The role requires B2B SaaS partnerships or channel experience, strong consultative communication, cross-functional collaboration, CRM proficiency, and willingness to travel. It is hybrid in Austin or remote within eligible U.S. states.

Leads and develops Enterprise Customer Account Directors responsible for strategic account growth, retention, renewals, and expansion revenue. Coaches teams on executive engagement, account planning, forecasting, negotiations, product adoption, and customer success. Partners cross-functionally to improve pipeline health, forecast accuracy, customer outcomes, and revenue retention. The role also recruits and develops talent, manages executive customer relationships, and travels approximately 20–25%.