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The Director of Strategic Customer Success leads relationships with key customers, driving retention and account growth through strategic partnerships and cross-functional collaboration.

As a Security Engineer, you'll enhance security controls, support compliance efforts, lead customer security reviews, and improve security posture across the AlertMedia platform. Collaboration with cross-functional teams is essential to achieve security goals.

Manage SMB customer relationships to drive platform adoption, retention, and growth. Serve as product expert, handle escalations with support, run webinars, track communication in Gainsight/Salesforce, evaluate account health, pursue upsell opportunities, and ensure timely responses and positive renewal outcomes.

Serve as a technical advisor for assigned accounts, guiding implementations, integrations, and escalations. Collaborate cross-functionally to resolve technical issues, monitor account health, run reviews, identify expansion opportunities, and improve documentation and processes to support customer success.

Manage full-cycle recruiting for technical and business roles: source, screen, interview, coordinate logistics, partner with hiring managers, use Greenhouse and AI recruiting tools to build diverse pipelines and deliver an excellent candidate experience.

Responsible for drafting, reviewing, and negotiating commercial contracts, collaborating with cross-functional teams, and ensuring legal compliance in a fast-paced environment.

Conduct high-volume outbound prospecting and phone outreach to generate qualified leads, partner with Account Executives to set demos, demonstrate AlertMedia consultatively, and manage pipeline using Salesforce and LinkedIn. Build prospect relationships, collaborate with marketing, and meet quarterly and annual quotas while working a hybrid schedule in Austin (5:00am-2:00pm CST).

Lead and develop a high-performing sales team, co-sell on complex deals, and build strategies for mid-market sales. Manage performance and partner cross-functionally to drive business success.

Perform high-volume outbound prospecting, qualify leads, set demos, and partner with Account Executives to grow new business. Use Salesforce, LinkedIn, and AlertMedia tools to manage pipeline, collaborate with marketing, and demonstrate the platform consultatively.

Own strategic customer relationships for mid-market accounts: drive adoption, retention, expansion, run QBRs, manage customer health, configure data automation, track communications in Gainsight and Salesforce, and provide cross-functional product feedback.