Do work that matters.
At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!
As the RVP, Account Management, you will lead and develop a team of Enterprise Customer Account Directors (CADs) responsible for growing and retaining AlertMedia's largest and most strategic customer relationships.
This is a hands-on leadership role where you'll coach Customer Account Directors through complex expansion opportunities, executive customer engagements, strategic account planning, and multi-year renewals. You'll partner closely with your team, customers, and cross-functional stakeholders to drive customer growth while delivering an exceptional customer experience.
Reporting to the VP, Account Management, you'll help your team master our products, Enterprise Account Management process, forecasting methodology, and internal tools to maximize customer value and achieve expansion revenue goals.
About the Team
Our Enterprise Account Management team partners with AlertMedia's largest global customers—organizations to maximize the value of our emergency communication, threat intelligence, travel risk management, and employee safety platform.
Enterprise Customer Account Directors (CADs) work closely with Customer Success Managers (CSMs), Renewals Managers, Sales Engineering, Product, Marketing, and Executive Leadership to help customers achieve their business objectives while identifying opportunities to expand AlertMedia's footprint across their organizations.
Our team owns the customer growth strategy—from executive relationship management and strategic account planning to expansion opportunities and multi-year renewals.
Who You Are
You are an experienced Enterprise Account Management leader who enjoys coaching, mentoring, and developing high-performing Customer Account Directors.
You thrive in complex enterprise environments and enjoy helping your team navigate executive customer conversations, strategic account planning, expansion opportunities, and renewal negotiations.
You believe the best leaders actively engage with customers, participate in deals, coach consistently, and lead by example. You create accountability while fostering a collaborative, customer-first culture focused on continuous learning and operational excellence.
What You'll Do Every Day
- Lead the day-to-day activities of a team of Enterprise Customer Account Directors responsible for AlertMedia's largest strategic customers.
- Partner with your team to achieve and exceed expansion revenue targets while maintaining strong customer retention.
- Meet weekly with Customer Account Directors to review forecast accuracy, pipeline health, strategic account plans, customer health, renewal strategy, and expansion opportunities.
- Develop consistent coaching and career development plans that help Customer Account Directors grow professionally while exceeding business objectives.
- Coach Customer Account Directors through executive customer meetings, Executive Business Reviews (EBRs), negotiations, expansion opportunities, and multi-year renewals.
- Partner with Customer Account Directors to prepare for Executive Business Reviews (EBRs), helping customers align AlertMedia's solutions to their strategic business priorities while identifying opportunities for continued growth.
- Regularly meet with enterprise customers—virtually and onsite—to support strategic customer engagements, executive relationship building, negotiations, and complex expansion opportunities.
- Collaborate across internal teams to ensure customer success and revenue growth, including:
- Customer Success Managers and Directors
- Renewals Managers
- Sales Engineering
- Product Marketing
- Product Management
- Customer & Field Marketing
- Finance
- Pricing & Contracts
- Executive Leadership
- Leverage Salesforce, Gong, and other technologies to coach performance, improve execution, and increase forecast accuracy.
- Identify business challenges and proactively develop solutions that improve customer outcomes and team performance.
- Recruit, onboard, develop, and retain high-performing Enterprise Customer Account Directors.
- Deliver accurate forecasts, pipeline updates, and business insights to the VP, Account Management.
- Foster a culture of accountability, collaboration, customer obsession, and continuous improvement.
What You'll Bring
- 8–10+ years of Enterprise SaaS sales or account management experience supporting large, complex organizations.
- 3–5+ years leading Enterprise Account Managers, Strategic Account Managers, or Enterprise Customer Account Directors responsible for expansion revenue, renewals, and customer growth.
- Proven experience leading Enterprise Account Management teams serving Fortune 1000 organizations or similarly complex enterprise customers.
- Demonstrated success driving Expansion ARR, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer retention.
- Experience coaching Enterprise Customer Account Directors through executive business reviews, complex expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategy.
- Strong executive presence with the ability to influence executive stakeholders and coach teams through C-level customer conversations.
- Experience developing strategic account plans that identify whitespace opportunities, increase product adoption, and drive long-term customer growth.
- Proven ability to accurately forecast expansion business and manage pipeline health using Salesforce and sales analytics.
- A people-first, process-oriented, and data-driven leadership style.
- Exceptional coaching and leadership skills with experience developing high-performing Enterprise Customer Account Directors.
- Strong cross-functional leadership skills with the ability to partner effectively across Customer Success, Renewals, Product, Marketing, Finance, Legal, Sales Engineering, and Executive Leadership.
- Entrepreneurial mindset with a passion for developing people, improving processes, and building scalable organizations.
- Experience in crisis intelligence, enterprise software, or communications technology is a plus.
- Ability to travel approximately 20–25% to support customers, your team, and company events.
Location: We have a strong preference for Austin, TX based candidates to work a hybrid schedule, but open to U.S. based candidates.
Sponsorship: AlertMedia does not sponsor candidates. Must have the legal right to work in the United States now and in the future.
Measures of Success
Success in this role will be measured by your ability to:
- Achieve and exceed team Expansion ARR targets.
- Drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Improve forecast accuracy and pipeline health.
- Increase product adoption across strategic enterprise accounts.
- Develop high-performing Enterprise Customer Account Directors through coaching and career development.
- Build trusted executive relationships with AlertMedia's largest customers.
- Deliver exceptional customer experiences that result in long-term customer growth and advocacy.
Why you’ll love working at AlertMedia:
At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.
- Competitive Base Salary + Company-Wide Bonus Program
- Generous and flexible time off and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
- 401K with generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 10 years in a row and numerous other awards
- Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
- Ongoing career development opportunities through our Learning & Development team
- You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture
About AlertMedia:
We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
Skills Required
- 8–10+ years of enterprise SaaS sales or account management experience supporting large, complex organizations
- 3–5+ years leading Enterprise Account Managers, Strategic Account Managers, or Enterprise Customer Account Directors
- Experience leading enterprise account management teams serving Fortune 1000 or similarly complex customers
- Success driving Expansion ARR, Net Revenue Retention, Gross Revenue Retention, and customer retention
- Experience coaching teams through executive business reviews, expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategy
- Strong executive presence and ability to influence executive stakeholders
- Experience developing strategic account plans and identifying whitespace opportunities
- Ability to forecast expansion business and manage pipeline health using Salesforce and sales analytics
- People-first, process-oriented, and data-driven leadership style
- Exceptional coaching and leadership skills
- Strong cross-functional leadership and collaboration skills
- Entrepreneurial mindset focused on people development, process improvement, and scalable organizations
- Experience in crisis intelligence, enterprise software, or communications technology
- Ability to travel approximately 20–25%
- Legal right to work in the United States now and in the future without sponsorship
What the Team is Saying
AlertMedia Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is considered a standout, with fully employer‑paid medical, dental, vision, disability, and life insurance for employees and subsidized options for dependents. Mental‑health resources and FSA/HSA options add depth to the coverage.
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Parental & Family Support — Family support is notable through fully paid parental and new‑child bonding leave for birthing and secondary caregivers. Carrot family‑forming benefits and adoption assistance further extend support.
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Leave & Time Off Breadth — Time away is broad, featuring flexible/unlimited PTO, paid holidays and wellness days, and a paid sabbatical after a long‑tenure milestone. These programs are framed to encourage employees to unplug and recharge.
AlertMedia Insights
What We Do
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. Our team of in-house intelligence analysts and meteorologists work around the clock to monitor thousands of data sources around the world, providing our customers and employees with verified, credible information to protect them from impending threats. AlertMedia has been recognized both nationally and locally for its exceptional company culture, most recently being named to Inc. Magazine’s Best Workplaces list for 2023. We were also named to Forbes’ list of America’s Best Startup Employers for two consecutive years, Austin Business Journal’s Best Places to Work for nine consecutive years, and Built In Austin’s 100 Best Places to Work in Austin. Located in the heart of downtown Austin in the "smartest building in the city", AlertMedia inspires and invests in our employees through continuous developmental experiences, including Career Month, community volunteering, mentorship programs, Employee Resource Groups, and weekly "Tuesday Lunches" where the company comes together to learn about and discuss any business updates. AlertMedia also facilitates a robust internship program, working with universities (including HBCUs), non-profit organizations like Hiring Our Heroes, and similar partners to invest in the future of our diverse workforce.
Why Work With Us
AlertMedia employees have a strong connection to our mission and product. An anonymous employee survey recently revealed 99% of our people feel the work they do is important and making a direct impact, 94% feel our diverse, grow-from-within culture is collaborative and supportive, and 92% are taking advantage of our career development opportunities
Gallery
AlertMedia Teams
AlertMedia Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy provides flexibility so employees can work and collaborate from home or in our Austin offices, either full- or part-time. We ask employees in Austin to join us on Tuesday for company-sponsored lunch to connect and learn together.
