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Processes vendor purchase orders, invoices, payments, part numbers, and sales orders. Coordinates purchasing, logistics, international shipping, billing, commercial documentation, and receipt tracking through ERP systems. Maintains vendor and project records, supports customer inquiries and technical requirements, and improves cross-departmental processes. Provides customer support and training while ensuring accurate, timely transaction processing.

Develops technical proposals and engineered machining solutions for CNC machine tools, turnkey manufacturing systems, and automation projects. Reviews drawings, GD&T, and customer requirements; creates machining concepts, layouts, scope of supply, pricing, and proposal documentation. Coordinates with sales, engineering, product management, and suppliers, supports customer presentations, and ensures accurate, competitive proposals are delivered on schedule.

Coordinates domestic and international shipments, including import/export documentation, freight scheduling, tracking, customs coordination, trucking, warehouse support, and trade show logistics. Reviews freight invoices, resolves billing discrepancies and shipment claims, maintains logistics records, prepares reports, supports audits, and collaborates with internal teams, customers, distributors, freight forwarders, customs brokers, and third-party logistics providers to improve shipping accuracy and cost efficiency.

Processes CNC machine tool orders from entry through shipment, including order review, acknowledgments, vendor purchasing, confirmations, tracking, documentation, and customer updates. Maintains accurate configuration and order records, coordinates customs and export documents, manages consignment and demonstration equipment transactions, resolves discrepancies, and supports cross-functional continuity. Requires strong organization, communication, attention to detail, follow-up, Microsoft Office proficiency, and the ability to manage multiple orders and deadlines.

Develop and execute product plans for turning and milling machine tools. Conduct market and customer research, define product roadmaps, coordinate cross-functional development, plan global launches, create pricing and revenue forecasts, and optimize product performance and profitability. The role also manages customer insights, sales enablement, supplier cost analysis, launch tracking, and collaboration with global headquarters.

Develops technical quotations and engineered solutions for CNC machine tools and automation systems. Evaluates customer manufacturing requirements, coordinates with sales, engineering, product management, and suppliers, and provides technical sales support. Creates machine layouts using CAD software, manages pricing and margins, maintains quotation tools and documentation, interprets RFQs and engineering drawings, and supports dealers through presentations, recommendations, and sales order reviews.

Leads applications engineering for large machine tools, including double-column machines, boring mills, and large VMCs and HMCs. Oversees machine setup, installation, prove-outs, machining process optimization, demonstrations, customer support, machine configuration, troubleshooting, and technical project coordination. Mentors applications engineers and trains customers and internal teams. Requires extensive travel, up to 90%, for installations, demonstrations, and project support.

Develop and prove out CNC machining processes for SMX and DNX mill-turn machines. Responsibilities include CNC programming, machine setup, tooling and workholding selection, process validation, troubleshooting, customer test cuts, turnkey project support, training, technical sales support, documentation, and travel to customer and distributor sites.

Manages engineering projects and operations by maintaining Smartsheet schedules, tracking tasks, budgets, risks, and dependencies, coordinating cross-functional teams and vendors, and driving follow-through. Prepares executive reports, meeting materials, status updates, and polished PowerPoint presentations from technical information. Supports leadership visibility into project progress, decisions, resources, and recovery actions while maintaining accurate documentation and project records.

Develops and validates CNC manufacturing processes, including programming, machine setup, tooling, fixturing, prove-outs, cutting demonstrations, and process optimization. Supports pre-sale evaluations, customer implementations, technical training, product demonstrations, time studies, and customer support. Documents applications and improvements while mentoring internal teams, distributors, and customers across multi-task turning and 5-axis machining applications.