Sales Support Engineer

Company Description

For over 50 years, DN Solutions has built the machine tools that shape the world around us, including the cars we drive, the planes we fly, and the medical devices that save lives. We develop smart machines and customized solutions that advance these essential industries. 

Are you looking to make a large impact in an evolving company? We need your help. Apply to join our dynamic and global team that is modernizing the manufacturing industry.

Job Description

Coordinate for purchasing items in a timely manner, process vender invoices, and answer to venders’ inquiries about payment. Entry and billing of options only sales orders. Generate sales orders and billing documents. Coordinate shipping of items locally and internationally. Prepare commercial invoices, packing lists, and shipping documents for shipping items. Update ERP for items receipt and provide report of items receipt for project billing. Compiles and maintains records of business transactions and office activities of establishment. Support and update processes to grow the department.

Job Responsibilities

PO Processing:

• Review venders’ quotes and issue POs to venders.
• Coordinate to generate new vender number.
• Generate new part numbers.
• Expedite components as needed to keep project timeline.
• Facilitate communication between departments about material receipt.
• Process venders’ invoices for payment.
• Answer venders’ inquiry about payment processing.
• Update the process to work between departments.

Order Processing:

• Generate options only sales order based on Customers’ purchase orders.
• Generate sales orders and billing documents.
• Ensure availability of items.
• Bill option only sales order on time and generate invoice.
• Maintain projects’ electronics and paper files.
• Update the process to work between departments.

Process Support:

• Generate credits, debit memo, and coordinate for payment.
• Generate proforma invoices / invoices.
• Work with current vendors and set up new.
• Generate commercial invoices, packing list, and shipping documents, exc.
• Update the process to work between departments.

Clerical:

• Work between departments.
• Maintain vendor filing.

Customer Focus:

• Maintain excellent customer service by phone & email.

In-House Training and Learning

• Participate in-house training to quickly learn DNSA operation.
• Demonstrate adaptability and capability to follow and implement learned processes into daily tasks.

Customer Interaction and Support

• Collaborate with customers to understand their technical requirements and or needs based on the job.
• Provide customer support and training, ensuring efficiency within a process.

Job Requirements

• Bachelor’s degree in business management, engineering, or equivalent experience 
• (5 Years min.) Experience in business environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams).
• Extensive knowledge of commerce operations in Manufacture, OEM, and / or Machine Builders.
• Full experience in Purchasing, Logistics, Pricing, and Customer Service to follow.
• SAP Background.
• ERP Background.
• Excellent accuracy, and attention to detail.
• Professional and confidential information handling.
• Ability to follow detailed training and quickly adapt to new processes.
• Ability to update processes for more efficiency, exc.
• Effective communication and customer-facing skills, with experience in technical presentations or support.
• Flexibility based on culture and changes between.
• Open mind / willing to learn new things.
• Desire to grow professionally through continuous learning and hands-on experience.
• Travel Requirements: 5% or less
• Work Location: on-site in Schaumburg, IL
• Schedule: 8-hour shift, Monday to Friday
• Job Type: full-time

Company Benefits 

We offer competitive pay based on experience.

• 401(k)
• Health, Vision and Dental Insurance
• Life Insurance and Short-Term Disability
• Paid Time-Off including vacation, sick time and Holidays
• Employee Referral Program

Our success is driven by our team of talented, dedicated individuals working closely together to meet or exceed customer expectations. Take the next step in your career and become part of our fast-growing company.

DN Solutions America is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.