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Oversee site-level HR operations, including recruiting, onboarding, employee engagement, development, retention, compliance, and employee relations. Provide coaching to HR staff, build relationships across the organization, communicate with employees and leaders, manage competing priorities, and support organizational projects. Travel between locations as business needs require.

Supports pallet business growth by developing new customer relationships, servicing existing accounts, prospecting, preparing proposals and quotes, tracking opportunities in CRM tools, and supporting territory growth. Partners with inside sales, operations, logistics, and other teams to resolve issues, deliver customer solutions, and improve volume and margins. The role includes customer visits, market learning, account planning, training, and travel within the assigned territory.

Handles customer inquiries, product information, pricing, availability, orders, claims, credits, refunds, and shipment updates. Supports field sales representatives and coordinates with manufacturing, shipping, and other internal teams to resolve customer issues and ensure efficient order processing. Maintains CRM documentation, analyzes customer service trends, provides product and manufacturing guidance, and shares feedback to improve products, services, and processes.

Leads the Pallet Segment’s HR function across multiple sites, aligning workforce strategy with business goals. Provides guidance to site HR managers, oversees employee relations investigations and corrective actions, supports employment-law compliance, coaches leaders, identifies workforce trends, and drives consistent HR initiatives, organizational effectiveness, and culture development across manufacturing locations.

Coordinates the Customer Rewards Program, including enrollments, records, payments, communications, and reimbursement approvals. Supports social media planning, digital campaigns, newsletters, marketing assets, customer follow-ups, and sales materials. May assist with basic graphic design, photo editing, templates, and video production. Collaborates with Marketing, Sales, Customer Service, and Production teams while maintaining accurate, confidential records and improving administrative processes.