Columbia Forest Products is seeking a highly organized and detail-oriented Marketing Coordinator to support the Customer Rewards Program administration and facilitate marketing communications and day-to-day campaign coordination.
This role is ideal for someone interested in building a career in marketing, communications, or sales support. Especially someone who enjoys organization, writing, and supporting customer-facing projects. It will expose the individual to many sides of Columbia, its products, markets, and other influential CFP team members.
Key Responsibilities
Rewards Program Coordination (40% of time)
- Manage day-to-day coordination of the Customer Rewards Program, including enrollments, updates, documentation filing, and participant communication.
- Use LINKS program management system to track customer participation, activity, and account updates.
- Coordinate Rewards payment processing, including verifying amounts, and documenting approvals in cooperation with CFP’s finance team.
- Maintain digital and physical records forRewards participants, including enrollment forms, payment run documents, and supporting materials.
- Assist field sales representatives in uploading PFP reimbursement requests to the shared site and manage approvals based on the reward program guidelines.
- Seek out and assist in making improvements to Rewards documentation, filing systems, and communication processes.
Marketing Support (45% of time)
- Assist with social media content planning, scheduling, and posting.
- Help gather assets, organize photos, and create copy for digital marketing campaigns.
- Assist with internal communications such as newsletters, employee updates, or company announcements.
- Help organize and maintain marketing files, photo libraries, brand assets, and campaign materials.
- Support sample request communication, customer follow ups, or sales related requests as needed.
Graphic Design / Content Assistance
Depending on skill set, this role may also assist with:
- Simple graphic design updates using approved brand templates.
- Social media graphics, email or flyer development, and presentation visuals.
- Basic photo organization, resizing, and editing.
- Building reusable graphic templates for routine marketing needs.
- Assist in video production and product photo sheets.
Cross Department Support (15% of time)
- Work closely with Marketing, Sales, Customer Service, and Production teams to gather accurate information for marketing campaigns.
- Support project coordination between marketing and other departments.
- Assist with organizing internal product knowledge from other departments into useful sales and marketing materials.
Required Qualifications
- Strong organizational skills and attention to detail
- Ability to manage digital files, spreadsheets, and forms.
- Strong written communication skills.
- Comfortable working in Microsoft Office and SharePoint.
- Ability to manage multiple tasks and follow processes.
- Ability to handle customer information, payment documentation, and internal records with accuracy and confidentiality.
- Basic social media literacy or better.
- Willingness to learn about hardwood plywood, decorative panels, and Columbia Forest Products product lines.
- Less than 10% travel
- Associate's degree or equivalent work experience.
Preferred Qualifications
- Interest in marketing, communications, design, or customer support. in marketing, communications, design, or customer programs.
- Experience with basic graphic design, branded templates, or content creation tools.
- Previous marketing, administrative, customer service, or program coordination experience.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associate's degree or equivalent work experience
- Strong organizational skills and attention to detail
- Ability to manage digital files, spreadsheets, and forms
- Strong written communication skills
- Comfortable working in Microsoft Office and SharePoint
- Ability to manage multiple tasks and follow processes
- Ability to handle customer information, payment documentation, and internal records accurately and confidentially
- Basic social media literacy or better
- Willingness to learn about hardwood plywood, decorative panels, and company product lines
- Less than 10% travel
- Interest in marketing, communications, design, or customer support
- Experience with basic graphic design, branded templates, or content creation tools
- Previous marketing, administrative, customer service, or program coordination experience
What We Do
Columbia Forest Products is a North American manufacturer of hardwood plywood and veneer, supplying panels and related products for cabinetry, fine furniture, architectural millwork, and commercial interiors. Its products include hardwood plywood, decorative veneers, PureBond plywood, and specialty panels. The company emphasizes responsible forest stewardship, material efficiency, quality, and service, and operates an employee-owned model in which its workers share in the success of the business.
