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Provides leadership and administrative oversight for assigned programs and operations. Develops and monitors operational and financial plans, improves service quality and efficiency, ensures regulatory and policy compliance, supports communications and organizational initiatives, and supervises staff, including hiring, performance management, training, and workforce planning.

Oversees human resources operations, policies, employee relations investigations, regulatory reporting, HR audits, personnel records, employment contracts, offboarding, HR systems, and agency-wide feedback programs. Provides guidance to managers and executives, ensures compliance with employment laws and internal procedures, supports HR and finance help desk operations, trains staff on HR systems, and maintains accurate and secure personnel data.

Supports benefits-related HR functions and assists internal and external customers. Requires accurate use of Excel, Word, financial software, and office equipment; strong communication, attention to detail, deadline management, and willingness to work nontraditional hours and travel as needed. Qualifications include a relevant bachelor’s degree, an associate degree with two years of office experience, or a high school diploma or GED with six years of related office experience.

Supports an assigned department by researching projects, gathering documentation, presenting information, attending company and networking events, shadowing office positions, and completing filing, meeting preparation, and administrative tasks. Requires strong communication, independence, attention to detail, deadline management, and flexibility for nontraditional hours. The role may require work-related travel and use of a personal vehicle.

Provides executive leadership and operational support across strategic planning, policy development, quality management, financial and business planning, regulatory compliance, workforce support, communications, and service delivery. Oversees assigned programs and staff, monitors performance and budgets, supports Board reporting, conducts site visits, and advances the organization’s mission serving individuals with disabilities.