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Own territory growth and the full sales cycle from prospecting through close. Build net-new pipeline, engage executive decision-makers, manage partner-led opportunities, sell infrastructure and services solutions, negotiate pricing, maintain MEDDIC qualification, and deliver accurate forecasts. The role emphasizes profitable revenue, services attachment, customer expansion, RFP/RFQ leadership, CRM discipline, and regular customer and partner engagement within the assigned territory.

Provides first-line technical support for MSP customers through phone, email, ticketing, monitoring, troubleshooting, escalation, and occasional on-site assistance. Maintains ConnectWise Manage documentation, monitors RMM tools, resolves issues involving workstations, servers, networks, cloud platforms, Microsoft environments, and virtualization systems, and communicates technical solutions to technical and non-technical users.

Designs IT solutions for customer opportunities by gathering requirements, building configurations and bills of materials, preparing quotes, writing scopes of work, estimating effort, and developing proposal content. Partners with account executives, solution architects, vendors, and services teams across infrastructure, cloud, networking, backup, virtualization, Microsoft, and security technologies. Manages multiple opportunities, reviews team work, supports RFP responses, and enables sales teams with product knowledge.

Designs IT infrastructure solutions for customers by gathering requirements, assessing environments, building configurations and bills of materials, preparing quotes and scopes of work, supporting demonstrations, and contributing to proposals. Serves as the technical connection between customers, Sales, and Services from discovery through handoff. Requires hands-on infrastructure experience, customer communication skills, and travel up to 40%, primarily within Texas.