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Own healthcare technology product strategy from market discovery through development, launch, and commercialization. Lead customer and market research, define opportunities, develop business cases, inform roadmaps, and align Product, Engineering, Sales, executives, and customers. Advocate for patient, clinician, and healthcare organization outcomes while evaluating adjacent markets and strengthening product management practices.

Defines solution architectures, technical standards, and technology direction for healthcare software products. Leads complex design decisions, evaluates AWS and integration technologies, promotes scalable microservices and event-driven architectures, and oversees performance, security, compliance, and reliability. Partners with Product, Program Management, Infrastructure, Security, and Engineering teams to guide implementation and governance. Mentors engineers, documents architectural decisions, supports integrations, and provides technical leadership without direct people management.

Owns sales growth across the Central U.S. by developing territory strategy, acquiring hospitality accounts, expanding existing relationships, managing the Salesforce pipeline, forecasting revenue, and achieving quotas. Builds relationships with hotel properties, management companies, ownership groups, and industry partners; delivers presentations and demonstrations; coordinates proposals and contracts; collaborates with internal teams; and supports retention, cross-selling, and upselling. Travel up to 40% is required.

Provides phone and email technical support for hospitality technology systems in a 24/7 Technical Assistance Center. Troubleshoots software, hardware, connectivity, Wi-Fi, customer portals, remote-access tools, and video delivery systems. Documents cases in Salesforce, identifies recurring issues, follows troubleshooting procedures, and communicates solutions clearly to customers. The position is on-site in Sioux Falls and may require nights, weekends, and holidays.

Generates and qualifies leads through outbound calls, email campaigns, research, and relationship building. Supports Sales Managers with targeted campaigns, maintains lead and activity records in Salesforce, researches market and competitors, and improves lead-generation processes. The role requires achieving sales quotas, strong communication skills, and collaboration with the sales team.

Own sales growth across Northern California and Hawaii by developing territory strategy, acquiring and expanding hospitality accounts, managing the Salesforce pipeline, conducting customer meetings and demonstrations, and achieving revenue quotas. Build executive relationships, coordinate proposals and solutions with internal teams, support retention and upselling, attend industry events, and provide market insights. Travel up to 40% throughout the assigned territory.