Owns product discovery, requirements, roadmap prioritization, delivery, launches, and lifecycle management. Partners with engineering, sales, marketing, customer success, and leadership to translate customer and market needs into scalable products. Analyzes usage data, feedback, competitive trends, and business inputs to guide prioritization and measure outcomes. The role also supports AI-enabled capabilities through rapid prototyping, experimentation, and AI tools.

Owns corporate IT strategy, infrastructure, networks, endpoints, SaaS platforms, identity and access management, cybersecurity controls, asset lifecycle, and end-user support. Leads IT operations, projects, documentation, procurement coordination, audit readiness, disaster recovery, and business continuity. Partners cross-functionally to improve reliability, security, compliance, service quality, and cost efficiency while serving as the primary technical escalation point.