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Provides technical support to salespeople, customers, and factories through troubleshooting, field assistance, controls layouts, specifications, submittals, material takeoffs, and project analysis. Maintains product knowledge, project files, AutoCAD blocks, and Bluebeam symbols. Conducts pre-site visits, supports project planning and scheduling, and reviews project closeouts. Requires communication, multitasking, decision-making, travel availability, and proficiency with AutoCAD, Bluebeam, and Microsoft Office.

Provides technical support to sales teams and customers through photometric analyses, lighting models, fixture selection, lighting layouts, product performance guidance, and code interpretation. Uses AGI32, eLUME, and Revit to create accurate lighting designs and fixture schedules. Maintains product knowledge, documentation, and customer communications while interpreting architectural and electrical drawings and supporting lighting specification decisions.

Develop and maintain B2B lighting sales accounts, build customer relationships, identify project lighting specifications, conduct sales calls and product presentations, achieve sales goals, prepare project quotations, and coordinate orders with internal departments and manufacturing partners. The role also involves customer service, order entry, returns, pricing support, and project management while becoming an expert in lighting products.

Prepares timely, competitive quotations for lighting projects and miscellaneous customer requests. Reviews architectural and control drawings, lighting fixture schedules, and project requirements to develop bills of material and quotation breakdowns. Builds relationships with customers, manufacturers, and sales representatives, reviews submittals, researches products, and maintains knowledge of lighting controls and IoT-enabled devices. Participates in training, exercises independent judgment, and supports team growth.

Develop and maintain B2B lighting sales accounts, build customer relationships, identify project lighting specifications, conduct product presentations, achieve sales goals, prepare quotations, coordinate orders, and support customer service. The role requires lighting industry expertise, sales experience, project quotation skills, product training, and proficiency with business software and design tools.

Provides technical support to salespeople, customers, and factories through office and field troubleshooting. Prepares controls layouts, specifications, submittals, material takeoffs, and project documentation. Conducts problem investigations, pre-site visits, project closeouts, and maintains product knowledge and technical design libraries. Requires AutoCAD, Bluebeam, Microsoft Office proficiency, project planning skills, communication ability, multitasking, decision-making, and travel availability.

Provides inside sales and customer service support by handling product inquiries, orders, cancellations, complaints, order entry, shipping updates, customer records, submittals, and problem resolution. Maintains relationships with customers, manufacturers, and outside sales representatives while working under managerial direction.

Develops and manages customer quotations, bids, and proposals, including complex lighting and electrical-control projects valued at $800,000 or more. Coordinates with sales teams, manufacturers, and customers; verifies specifications, negotiates manufacturer buyouts, prepares supporting documentation, and follows up on bids. Maintains accurate, timely pricing and quotation breakdowns while managing multiple projects and assisting junior staff.

Leads technical strategy and execution for complex lighting controls projects. Serves as the highest-level expert, reviews designs and documentation, supports sales and manufacturers, resolves advanced issues, assists with field commissioning and troubleshooting, develops training, mentors specialists, and improves controls processes, standards, and tools. Requires extensive lighting controls or building systems experience, technical leadership, project management skills, and willingness to travel to job sites.

Designs and documents architectural color-changing lighting systems, creating AutoCAD layouts, wiring schematics, control and network diagrams, equipment schedules, submittal packages, and as-built drawings. Reviews architectural and electrical plans, supports fixture selection, coordinates with designers, architects, contractors, sales, and project teams, manages revisions and document control, responds to submittal comments, and incorporates field changes and commissioning adjustments into final project records.