Processes and tracks vehicle and equipment titles, registrations, and liens for leased and financed assets. Coordinates with DMVs, agencies, vendors, customers, dealers, legal counsel, and internal teams. Reviews agreements, completes title assignments and releases, resolves discrepancies and rejected filings, maintains accurate records, and ensures lien perfection and compliance with state-specific requirements before transactions close and fund.

Supports the equipment finance sales lifecycle by reviewing credit applications, obtaining missing documentation, resolving application questions, providing administrative support, responding to customer inquiries, maintaining accurate records, and escalating issues when needed. Partners with Account Managers, Sales Representatives, Operations, Credit, and Risk teams while developing knowledge of the sales process.

Leads the contract administration department for lease and loan portfolios, overseeing team performance, contract onboarding, cash applications, reconciliations, pass-through payments, reporting, controls, and audit compliance. Establishes scalable workflows, monitors metrics, resolves escalated issues, and drives process improvements and system enhancements. Manages and develops staff while ensuring effective use of Aspire and related business applications, data integrity, operational efficiency, and accurate portfolio servicing.