Manages enterprise client relationships for 340B software solutions, serving as a trusted advisor and aligning product capabilities with client goals. Responsibilities include account documentation in Salesforce, client training, retention and renewal support, issue resolution, stakeholder communication, advocacy, and cross-functional collaboration. Success is measured through client satisfaction, retention, revenue growth, risk management, and improved client health.

Manages the New York City Health & Hospitals client relationship for 340B software solutions. Builds stakeholder partnerships, aligns software capabilities with business goals, supports retention and revenue growth, provides training, tracks account activity in Salesforce, addresses issues, and advocates for client needs internally. Requires strong Excel, communication, negotiation, reporting, and enterprise client-management skills, with healthcare or pharmacy experience preferred.

Directs enterprise client success for 340B software and services, building client relationships, improving onboarding and adoption, driving retention and account growth, delivering executive reporting, and advocating for client needs. Leads cross-functional collaboration, performance reviews, renewals, escalations, and team development while connecting product capabilities to client business outcomes.