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Supports finance operations through resident billing, accounts receivable, collections, cash deposits, resident file audits, census management, refunds, and financial data entry. Responds to billing inquiries, maintains confidential financial information, generates general ledger reports, assists with month-end close and budgeting, and supports regulatory processes. The role also requires accurate communication with residents and cross-functional departments.

Coordinates HR onboarding and compliance activities for a senior living community. Responsibilities include completing pre-employment screenings, maintaining personnel and training files, preparing new-hire orientations, issuing training certificates, and distributing 401(k) materials. The role requires Spanish bilingual communication and adherence to corporate and state employment requirements.

Leads human resources for a senior living community while overseeing payroll, accounts payable, accounts receivable, budgets, and business office operations. Manages recruiting, onboarding, employee relations, engagement, compliance, benefits, HR records, workforce planning, and HR reporting. Oversees and develops the Concierge team, promoting hospitality and service excellence for residents, families, visitors, and employees.

Provides front-desk reception services at a senior living community, including welcoming residents and visitors, directing communications, coordinating mail and packages, monitoring life safety alerts, assisting guests, and completing clerical duties. Maintains an organized, professional reception area while delivering compassionate customer service and managing multiple responsibilities in a busy environment.

Processes resident billing, verifies insurance, manages accounts receivable follow-up, establishes payor sources, posts payments, maintains ledgers and documentation, runs reports, and supports the Accounting Supervisor and Director with accounting duties.

Directs marketing and sales for independent living residences, including occupancy development, advertising, referral programs, events, lead generation, budgeting, and sales-team performance. Manages prospect follow-up, CRM data, reporting, and sales and marketing objectives. Partners with executive leadership and may oversee work requiring evenings, weekends, and holidays. The role requires a proven sales track record and experience in sales and marketing, preferably in senior living, healthcare, or hospitality.

Directs marketing and sales for independent living residences, including occupancy development, annual marketing planning, advertising, referral programs, events, direct sales, lead generation, budgeting, and team performance. Supervises residency counselors and marketing staff, manages prospect follow-up and CRM records, prepares reports, and collaborates with senior leadership to achieve sales and occupancy objectives.

Lead occupancy growth and revenue through sales and marketing strategies for a senior living community. Manage the prospect pipeline from inquiry through move-in, conduct tours, build referral relationships, track performance metrics in Salesforce, and oversee local digital and print marketing. Plan community events, supervise marketing staff, prepare reports, maintain regulatory compliance, and collaborate with executive and corporate leadership to improve market positioning and resident satisfaction.

Manages day-to-day accounting, billing, accounts receivable, collections, vendor coordination, accruals, resident financial records, compliance, reconciliations, reporting, budgeting, forecasting, and financial support for a senior living community. Partners with executive, department, regional finance, and centralized teams to resolve issues, maintain accurate reporting, and support operational decision-making.

Develops and manages enterprise internal communications supporting HR initiatives, employee engagement, organizational culture, and business priorities. Responsibilities include writing and editing intranet content, newsletters, announcements, presentations, webinars, and social media; administering the intranet; managing communication calendars; supporting events and town halls; measuring engagement; coordinating stakeholders and vendors; and leveraging digital and AI tools. Requires strong storytelling, project management, collaboration, discretion, and executive communication skills.