Own the customer journey from onboarding through long-term adoption. Lead customer kickoffs, support live accounts, resolve issues, drive retention and expansion, build scalable onboarding and go-to-market systems, and translate customer feedback into product improvements with company leadership and engineering.

Build and scale full-stack systems with a backend focus for an AI platform serving creator talent agencies. Responsibilities include designing resilient asynchronous workflows, agentic LLM systems, human-in-the-loop feedback infrastructure, stateful backend architecture, and fault-tolerant integrations with Google, TikTok, and Instagram APIs. The role requires strong product intuition, ownership, and in-person collaboration in San Francisco.