Marlo is the intelligence layer for the creator economy. We help talent managers, agencies, and creators run brand deals, gifting, and events without drowning in inbox chaos. Marlo connects directly to email, learns how teams actually work, and drafts responses that are accurate, fast, and human.
We’re venture-backed, early-stage, and scaling fast with real customer pull. If you like systems, ambiguity, and being close to customers, you’ll feel at home.
Join us to modernize how the creator economy operates.
RoleWe’re looking for a strategy & ops lead to own how customers experience Marlo from first touch through long-term adoption. This role sits at the intersection of go-to-market, onboarding, and customer success, with full ownership over execution and outcomes.
In this role, you will:
Own customer onboarding end-to-end: Lead customers from kickoff to value realization, ensuring fast, consistent activation across teams and use cases
Operate as the day-to-day customer partner: Support live customers, unblock issues, and proactively drive adoption and retention
Build and tighten systems: Turn messy, real-world workflows into scalable onboarding, support, and GTM processes
Translate customer reality into engineering leverage: Partner closely with the CEO, CTO to turn feedback, edge cases, and usage patterns into improvements that ship
Track customer health and performance: Monitor usage, engagement, and expansion signals to inform retention, renewals, and growth opportunities
3-5 years of customer success, GTM ops, sales ops, business ops, or startup operations
Strong understanding of go-to-market strategies and customer experience
Excellent communication and interpersonal skills
Ability to work collaboratively in a team environment
SQL, Excel, Python familiarity a plus
In-person in San Francisco: We believe in high-bandwidth collaboration and building software with soul
Skills Required
- 3-5 years of experience in customer success, go-to-market operations, sales operations, business operations, or startup operations
- Strong understanding of go-to-market strategies and customer experience
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Familiarity with SQL, Excel, or Python
- Ability to work in person in San Francisco
What We Do
Marlo is a maritime ERP platform built for dry bulk, tanker, and commercial shipping companies. It lets operators manage chartering, voyage planning and P&L, cargo tracking, vessel performance, accounting, multi-currency banking, loans, and compliance—including sanctions screening, covenant monitoring, and emissions tracking—in one connected system. Headquartered in London with offices in Chennai, Singapore, and Dubai, Marlo serves vessel owners and operators across 12+ maritime sectors.
