Lead an automotive dealership sales team by desk­ing deals, coaching sales personnel, implementing data-driven strategies, developing ethical sales processes, and improving customer relationships and business growth. The role also involves analyzing market trends, training staff on Toyota products and automotive technology, collaborating across departments, and maintaining high standards of customer service and integrity.

Respond to phone and internet leads, answer customer questions, provide vehicle information, schedule appointments with sales professionals, follow up with unready or no-show leads, and maintain accurate customer and vehicle records in the CRM. The role emphasizes appointment generation, customer service, teamwork, and learning Toyota products rather than direct selling tactics.

Manages dealership finance and insurance operations, ensuring customer deals are accurately processed through lenders. Explains financing, leases, warranties, and aftermarket products; converts cash purchases to finance; reviews paperwork, titles, liens, and taxes; develops lender relationships; seeks competitive financing programs; and partners with sales managers to achieve profit and sales goals.