At Precision Toyota of Tucson, we're not just a leading Toyota dealership; we're pioneers in shaping the automotive sales landscape since our founding in 1954.
Our mission is to challenge industry clichés and create the dealership of the future - one that radiates hospitality to our guests while our team works together with integrity, intelligence, and drive. We firmly believe in the transformative power of these values to redefine customer experience and business success in the automotive world.
Our company handbook opens with a clear manifesto: "One of the qualities we value most is honesty. The automotive industry has traditionally prioritized profit over trust. We think this is short-sighted and backward. We know that honesty fosters lasting relationships that can pay valuable dividends over time."
We're seeking like-minded individuals who are eager to contribute to this vision, using their intellect and initiative to propel us forward on this journey of innovation and ethical business practice.
ROLE:
We offer you paid training on the Toyota brand and product offerings. In this role, you will be the link between the buyer and their future vehicle. By answering phone and internet inquiries, you will assist the customer with questions regarding the company, prospective vehicles, and purchasing ability. You will learn about the newest vehicles on the market and schedule appointments with one of our Sales Professionals. This role focuses on generating appointments with our customers -- NOT selling tactics.
This position will have goals to meet & exceed for appointments made, held, and deals closed as a result. You will utilize our CRM heavily. No automotive experience is required. Candidates who have worked in retail, hospitality, or the service industry are encouraged to apply.
WE OFFER:
- 401(k) with company match
- Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
- Dental Insurance
- Vision Insurance
- Short-term and long-term disability insurance
- Life Insurance
- Available financial advisor
RESPONSIBILITIES:
- Respond quickly to customer phone calls
- Listen to the customer, answer their questions, and direct customers appropriately as they request.
- Schedule appointments and update customer/vehicle information inside the designated software program
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
- Utilize CRM tracking system daily
REQUIREMENTS:
- Spanish speaking is preferred, but not required
- Ready to hit the ground running on learning new product ins & outs
- Friendly attitude
- Great speaking skills over the phone
- High school diploma or equivalent.
- Bilingual in Spanish preferred
- This position requires times when you will be in a stationary position (e.g.: seated at a desk) for up to 100% of the time. The person in this position also needs to move about inside and outside our facility to access paperwork, file cabinets, office machinery, etc. The person in this position also frequently communicates with customers and coworkers about our product and service offerings. Must be able to exchange accurate information in these situations.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- High school diploma or equivalent
- Strong telephone communication and speaking skills
- Friendly attitude and ability to build positive customer relationships
- Ability to learn vehicle products and offerings quickly
- Ability to use CRM software and maintain accurate customer information
- Ability to communicate accurate information with customers and coworkers
- Ability to remain seated at a desk for extended periods and move throughout the facility as needed
- Spanish-speaking or bilingual Spanish ability
What We Do
Precision Toyota of Tucson is a family-owned Toyota dealership serving Tucson and Southern Arizona. It sells new Toyota cars, trucks, and SUVs, offers reconditioned and Toyota Certified Used Vehicles, and operates a comprehensive service center. The dealership positions itself as a high-volume automotive retailer focused on welcoming customers, providing award-winning service, and supporting the local community through sales, maintenance, and customer care.
