Top Tech Jobs & Startup Jobs

Serves as a strategic HR consultant to management and employees across U.S. and Mexico operations. Oversees employee lifecycle activities including recruiting, talent management, compensation, succession planning, employee relations, compliance, training, and organizational change. Advises leaders, investigates workplace issues, supports workforce planning and HRIS initiatives, develops policies and job descriptions, and leads engagement and retention efforts. Requires regular travel between the United States and Mexico, with occasional domestic and international travel.

Monitors production queues and dashboards, validates and reconciles data, images, and event records, escalates anomalies, coordinates troubleshooting, maintains logs and quality documentation, and supports software releases. The role ensures accurate, timely data processing across eTIMS systems while contributing to workflow improvements and operational reliability. Occasional evening or weekend work may be required.

Own customer outcomes for municipal mobility accounts from onboarding through renewal and expansion. Manage executive relationships, QBRs, account and success plans, adoption metrics, retention targets, competitive RFPs, contract negotiations, and growth opportunities. Partner with Product, Project Management, Customer Care, Legal, and other internal teams to resolve issues, improve customer outcomes, document account activity, and inform product strategy. Travel is required 25% to 50%.

Drive new business growth with municipal and public-sector clients by identifying opportunities, leading discovery, presenting solutions, managing competitive RFP pursuits, negotiating contracts, and maintaining pipeline forecasts. The role requires consultative selling, capture-management collaboration, financial analysis of deal economics, stakeholder relationship management, proposal support, and disciplined handoff to Customer Success. Travel to prospects, partners, conferences, and industry events is expected.