Oversee full-lifecycle US HR operations, including onboarding, offboarding, HRIS records, benefits, 401(k), payroll coordination, tax compliance, employee relations, investigations, and labor-law compliance. Partner with leadership, manage HR vendors and policies, administer compensation and incentives, and ensure accurate employment documentation and regulatory filings.

Manage relationships and recurring revenue for complex software accounts. Drive retention, renewals, upsells, cross-sells, client satisfaction, and strategic account growth. Serve as the primary client advocate, lead business reviews and roadmap discussions, coordinate software upgrades, maintain CRM data, forecast performance, and collaborate with Sales, Customer Success, Product, PSO, and project management teams.