Provides Tier 1 technical support through phone, email, and in-person assistance. Documents and prioritizes tickets in ConnectWise, resolves desktop hardware and software issues, manages user accounts in Active Directory, NextGen, and Phreesia, and coordinates vendor repairs. The role also supports printers, system alerts, hardware replacements, user documentation, IT room organization, and assigned projects. Occasional Saturday, night, and interoffice travel may be required.

Creates business intelligence solutions and analyzes complex data to support strategy, finance, revenue cycle, operations, and marketing decisions. The role develops productivity reports and dashboards, benchmarks clinical practice performance, recommends fiscal improvements, prepares presentations, and advises physicians using actionable data. Responsibilities include learning Excel, Tableau, and EPIC reporting systems, collaborating with internal stakeholders across clinical office sites, and supporting physician productivity optimization.

Leads budgeting, forecasting, long-range planning, financial modeling, performance analysis, reporting, and budget management. Oversees Workday Financial Management and Adaptive Planning reporting processes, ensures data integrity and compliance, supports audits, and partners with executives and department leaders on strategic decisions. Manages and develops financial analysts while driving process improvements and maintaining internal controls.