IT Help Desk (Tier 1) - Tarrytown

Job Description:

ENT and Allergy Associates (ENTA), one of the nation’s largest ENT, Allergy, and Audiology medical practices, is seeking a full time IT Help Desk (Tier 1) in our Tarrytown Corporate office.

Hourly: $22-$26/hr

Essential responsibilities Include but are not limited to the following:

• In person, hands on training with Help Desk Manager
• Field incoming help requests from end users via telephone and e-mail in a courteous manner.
• Actively monitoring system alertsstatuses and appropriately actioning them
• Document all pertinent end user identification information, including name, department, office location, contact information, and nature of problem/issue, requests, and questions and enters that information into the Connect wise Helpdesk System in a clear and concise manner.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems if more than 10 minutes is required to the appropriately experienced technician.
• Identify and learn appropriate software and hardware used and supported by the organization.
• In the Tarrytown Corporate office: perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Perform post-resolution follow-ups to help requests.
• Develop help sheets and frequently asked questions lists for end users.
• Resolve all level 1 issues which includes but is not limited to: adding/removing printers, unfreezing users, reporting copier issues to canon, and Microsoft office issues.
• Helps to keep IT rooms cleaned and organized when time permits
• Manage printer service and repairs
• Manage Active Directory on user level
• Create and modify NextGen user accounts
• Create and modify Phreesia user accounts
• Open tickets with service providers for sites with issues
• Contact hardware manufacturers to replace and repair broken hardware
• Complete tasks and projects assigned by supervisors on demand

Knowledge & Experience

• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.

Personal Attributes

• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Schedule

• Monday-Friday: 8:30am-5:00pm
• Overtime possibilities at approval of Help Desk Manager
• Position requires sporadic Saturday Shifts and will be required to dispatch if necessary (Sat 8:00 - 1:00)
• Position may cover a night shift. This will only happen if the night shift technician is unavailable

Driver's License

• Own a valid driver's license and may be asked to use your own car to travel to offices if necessary. Reimbursed for travel.

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Other Duties

Please note this job description is not designed to cover or contain a completely comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time, with or without notice

Benefits:

We offer a competitive compensation package, including:

• Medical, Dental, and Vision insurance
• Company‑paid long‑term disability
• Flexible Spending Account (FSA)
• Company‑paid life insurance and voluntary life insurance
• 401(k)
• Pet insurance

About ENT and Allergy Associates (ENTA)

ENT and Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians practicing across 70+ clinical locations in New York, New Jersey, Pennsylvania, and Texas.

Each ENTA clinical office is comprised of world-class physicians who are specialists and sub-specialists in their respective fields, delivering the highest level of expertise and care to patients of all ages.

Our comprehensive services include:

• Adult and Pediatric ENT and Allergy
• Voice and Swallowing
• Advanced Sinus and Skull Base Surgery
• Facial Plastics and Reconstructive Surgery
• Treatment of Inner Ear Disorders and Dizziness
• Asthma-related services
• Diagnostic Audiology and Hearing Aid Dispensing
• Sleep and CT Services

ENTA is affiliated with some of the most prestigious medical institutions in the world. Each year, ENTA physicians are recognized as “Top Doctors” by Castle Connolly, reflecting our strong commitment to exceptional patient care and clinical excellence.

HÜMI:

Backed by over 25 years of experience, Hümi (formerly Quality Medical Management Services USA, LLC, or QMMS USA) specializes in healthcare management and consultancy across practice operations and management, technology, revenue cycle, compliance, HR management, and business applications. With a seasoned team and a commitment to excellence, Hümi delivers cutting-edge healthcare business management solutions. By implementing best practices at every step, Hümi ensures measurable success for its clients. At its core, Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.