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Leads strategic IT initiatives within the actuarial product function, supporting pricing and reserving actuarial teams. Oversees IT projects, budgets, resources, systems, infrastructure, security, compliance, vendors, and performance metrics. Manages and develops IT professionals, evaluates emerging technologies, and serves as a liaison between IT and business stakeholders. The role requires strong technical, leadership, communication, analytical, and financial-management capabilities, with insurance industry and actuarial technology experience preferred.

Underwrite and manage assigned North American property and casualty insurance programs to achieve profitability, premium growth, and expense goals. Responsibilities include pricing and exposure analysis, underwriting referrals, audits, aggregation monitoring, program administrator oversight, claims coordination, compliance, broker and client relationship management, business development, reporting, and adherence to reinsurance protocols. The role also supports budgeting, special projects, industry development, and professional training.

Serves as the insurance operations subject matter expert by centralizing forms, documenting workflows, creating process maps and training materials, supporting system testing, and identifying efficiency improvements. Collaborates across insurance and business operations teams to standardize enterprise processes, lead cross-training, and support the Target Operating Model initiative. Performs Account Coordinator duties as needed.

Lead and oversee insurance coverage litigation and related disputes for the company. Manage matter intake, retain and supervise outside counsel, develop litigation strategy, oversee discovery, mediations and arbitrations, set reserves, report trends to management, coordinate with underwriting/actuarial/finance, and maintain E&O reporting.

Support underwriters by processing new business submissions, renewals, binders, policy issuance and midterm requests. Provide timely customer service to brokers and internal teams, collaborate proactively with territories, develop product and marketplace knowledge, and participate in professional development and training.

Investigate, evaluate and resolve directors & officers, fiduciary and crime claims. Analyze coverage, set reserves, manage litigation and counsel interaction, prepare summaries and reports, and collaborate with underwriting, finance, actuarial and operations. Provide client/broker support and attend industry meetings.

Investigate, evaluate, and resolve cyber liability insurance claims, manage incident response and vendor engagement, analyze coverage, set reserves, oversee litigation strategy, prepare reports, and collaborate with underwriting, finance, actuarial and other teams. Represent the company in mediations and meet brokers and clients.

Support North American underwriters by processing new business submissions, renewals, binders, policy issuance and midterm changes for Property, Casualty and Professional lines. Provide timely customer service to brokers and internal teams, learn product sets and marketplace dynamics, and contribute to operational efficiency and technology adoption.

Lead ServiceNow ITSM strategy, implementation, and optimization. Own ITIL processes (Incident, Problem, Change, Request, Knowledge), CMDB/asset lifecycle, major incident/crisis management, platform administration, vendor relationships, reporting, compliance (SOX/GDPR), and team development to drive continuous improvement and service delivery.

Lead consolidated tax reporting, accounting and analysis under US GAAP and IFRS. Prepare quarterly, annual and periodic tax schedules and disclosures; monitor tax law changes; review local and external tax provisions; liaise with local teams, Fairfax affiliates, and auditors; maintain tax controls, process documentation, and tax accounting policies; analyze uncertain tax positions.