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Deliver and manage enterprise customer integrations from technical kickoff through testing, go-live, and post-launch support. Configure APIs, native connectors, and file-based integrations; troubleshoot logs, payloads, and API responses; and coordinate data mapping, testing, risks, timelines, and stakeholders. Partner with customer IT, ERP, security teams, system integrators, and Customer Success while supporting SAP and Oracle environments. Train customers, document solutions, manage post-launch care, and improve integration delivery processes.

Manage approximately 45 strategic North American enterprise accounts, developing account plans, expanding deployments, negotiating complex contracts, and driving retention and net revenue retention. Build relationships with CFOs and Finance leaders, lead business reviews, identify upsell opportunities, maintain forecasts and CRM records, and coordinate with Customer Success, Sales, Partnerships, Marketing, and Product. Use MEDDIC/MEDDPICC and business cases to advance expansion opportunities and strengthen customer value.

Own end-to-end U.S. recruitment for commercial, customer-facing, and other roles. Responsibilities include partnering with hiring managers, defining searches, sourcing passive candidates, conducting assessments, coordinating interviews, supporting offers, maintaining ATS records, tracking recruiting metrics, and improving hiring processes. The role is part-time freelance, based in the New York metro area, and requires strong U.S. talent-market knowledge and experience recruiting in B2B SaaS or technology environments.

Own a portfolio of enterprise SaaS customers, building relationships, leading onboarding, driving product adoption, monitoring account health, reducing churn risk, supporting renewals and expansion, and sharing customer insights internally. The role requires disciplined portfolio management, clear product communication, cross-functional collaboration, and customer success measurement through retention, ARR expansion, NPS, CSAT, and usage metrics.

Generate and qualify enterprise B2B leads across North America through outbound calls, email, LinkedIn, inbound inquiries, partner referrals, and event follow-up. Develop personalized outreach strategies, identify prospect pain points, communicate Trustpair’s value proposition, book qualified sales opportunities, manage outreach sequences, collaborate with Marketing and Sales, and maintain accurate CRM records while meeting territory and monthly targets.

Own the full enterprise sales cycle across North America, from prospecting and territory planning through negotiation and close. Build relationships with senior stakeholders, manage complex B2B SaaS opportunities, maintain accurate forecasts, and achieve approximately $1M in new ARR after ramp-up. Collaborate with Pre-Sales, Marketing, Partnerships, and Product while sharing customer and market insights.

Lead pre-sales for strategic North American enterprise deals, owning discovery, demos, POCs, and business cases. Define global pre-sales standards, enable US sales, translate field insights into product and go-to-market improvements, and scale methodology across a small international pre-sales team.