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Own end-to-end delivery of complex enterprise SaaS implementations ($200K-$1M+ ACV). Serve as primary relationship owner for multiple accounts, lead project planning, scope and risk management, drive executive governance, provide technical solution guidance on integrations and APIs, manage data migration and UAT, and mentor delivery teams to ensure on-time, on-budget go-lives and successful handoffs to Customer Success.

Support product marketing across FedEx Digital Solutions by developing messaging, positioning, sales and customer-facing materials, and case studies. Partner with Product, Sales, Enablement and cross-functional teams to translate technical product capabilities into clear value stories, build market/customer understanding, and support vertical and portfolio priorities (commerce, visibility, trade, data, developer tools).

Lead technical design workshops and architect end-to-end integrations and data migrations for enterprise Rocketlane implementations. Translate business requirements into implementable integration and configuration designs, produce technical specs and migration plans, advise on integration platforms and authentication patterns, and mentor internal implementation teams.

Lead and grow a team of Account Executives selling FedEx Digital Solutions into third-party ecosystems. Drive pipeline health, deal design, forecasting, CRM compliance, and cross-functional collaboration to meet revenue and growth targets while coaching and developing AE performance.

Lead and build FedEx Digital's release communications function: translate technical product changes into clear customer and commercial messaging, create scalable processes and governance for many releases, coordinate cross-functional launch readiness, produce customer-facing content (release notes, emails, KB, FAQs), and own incident communications to minimize surprises and support business outcomes.

Support product marketing for FedEx Digital Solutions by developing messaging, positioning, sales enablement materials, case studies, and market insights across digital, data and industry solutions. Collaborate cross-functionally with Product, Sales, Content and Legal to translate complex product capabilities into clear customer value stories.

Lead end-to-end onboarding for enterprise customers: run discovery, design solutions, configure and integrate systems, manage escalations, adopt AI-driven workflows, and ensure fast customer value and successful go-lives.

Sell FedEx digital products (visibility, sustainability, post-purchase) into large enterprise accounts. Manage 6-9 month sales cycles, develop territory/net-new business, partner with regional/global sellers, and close ACV deals typically $40k–$90k using consultative ROI-focused selling.

Own renewals, expansions, and executive relationships across a portfolio of enterprise AI customers. Drive net revenue retention through strategic account planning, QBRs, forecasting, and cross-functional orchestration with delivery and engineering to translate outcomes into growth.

Drive net-new revenue by managing the full sales cycle for mid-market accounts: prospecting, qualifying, discovery, value-selling, forecasting, and closing. Maintain CRM hygiene, provide accurate forecasts, and collaborate with BDRs, Pre-Sales, Onboarding, and Customer Success to ensure successful customer outcomes and consistently hit quota targets.