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Supports commercial lines underwriting operations by developing best practices, policies, procedures, training programs, quality-control processes, and performance-improvement initiatives. Serves as an underwriting support subject matter expert, monitors operational performance, identifies skill gaps, coordinates internal quality reviews, and represents the rating function on corporate projects.

Designs and delivers training, onboarding, coaching, and learning solutions for Claims employees and leaders. Partners with stakeholders to identify learning needs, improve performance, support process and technology changes, and reinforce behavior change. Uses data and feedback to recommend solutions while contributing to change management, talent development, compliance, and claims improvement initiatives.