Own after-sale customer success for autonomous drone security systems deployed at customer sites. Monitor system health, troubleshoot networking, integrations, logs, drones, and base stations, and manage issues through ticketed support processes. Ensure successful site deployments, explain technical issues to security managers, identify expansion opportunities, and help close additional site, renewal, or subscription orders. The remote U.S. role includes 10–15% travel for customer go-lives and account reviews.