Leads WMS operations, system rollouts, conversions, vendor relationships, EDI-driven efficiency improvements, and IT support oversight. Manages cross-functional projects from planning through evaluation, including timelines, milestones, risks, reporting, and corrective actions. Oversees employee training, succession planning, performance management, system maintenance, release installations, customer setups, and support prioritization. Builds team capability, resolves systemic issues, and drives continuous improvement across mission-critical warehouse technology functions.

Lead architecture, administration, and lifecycle management of on‑prem and cloud compute infrastructure (Nutanix, Windows/Linux, networking). Own disaster recovery, replication, backups, and failover testing. Automate infrastructure using PowerShell/Python, Ansible, and Terraform. Administer AD, DNS/DHCP, Microsoft 365, SQL Server clustering, and file/cloud storage. Mentor engineers, document runbooks, participate in incident response, and support after‑hours maintenance windows.