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Serve as primary contact for assigned manufacturing customers, handling order status, inquiries, expediting, and sample requests. Coordinate with scheduling, engineering, and production to meet specifications and on-time shipments. Support Order Entry Specialists and Account Managers, review reports, maintain lead-time adherence, and participate in customer calls, meetings, and training. Perform general office tasks and uphold customer service and confidentiality standards.

Serve as primary customer contact to manage accounts, execute pricing and quoting strategies, analyze account performance, drive growth, and coordinate cross-functional execution to improve quality, delivery, and profitability.

Provide part-time engineering support: maintain parts in Epicor, create and revise SolidWorks and AutoCAD drawings, take dimensional measurements, digitize and file records, assist manufacturing floor, learn quoting and ECN/ECR processes, and perform data entry and organization of die/bolster documentation.

Perform cost accounting for manufacturing: analyze KPIs, labor, material, and overhead costs; identify cost drivers and variances; review production and scrap; run profitability analyses; support costing, budgeting, inventory evaluations, and collaborate with operations, engineering, and estimating to improve financial performance.