Leads automotive internet sales operations by managing digital leads, CRM activity, follow-up, appointment setting, conversion performance, and customer engagement. Coaches sales staff, monitors KPIs, improves online-to-showroom processes, re-engages lost opportunities, and partners with dealership managers to increase vehicle sales and customer satisfaction.

Manages internet sales operations for automotive dealerships by improving lead response times, customer engagement, CRM follow-up, appointment setting, and conversion performance. Analyzes sales KPIs, identifies missed opportunities, supports digital retail and online-to-showroom processes, and coaches sales team members. The role also focuses on customer satisfaction, sales growth, dealership market share, and maintaining an accountable, high-performing internet sales operation.