INTERNET SALES MANAGER

Diehl of Robinson & Diehl of Moon | Automotive Dealership Sales
Full-Time | Pittsburgh, PA Area | Competitive Compensation + Performance-Based Earning Opportunities

Diehl of Robinson and Diehl of Moon are seeking a highly motivated, results-driven Internet Sales Manager to lead online automotive sales efforts, manage digital leads, and turn online vehicle shoppers into appointments, showroom visits, and vehicle sales.

This is an excellent opportunity for an experienced Automotive Internet Sales Manager, BDC Manager, Internet Sales Director, Automotive Sales Manager, Digital Sales Manager, Internet Sales Consultant, or dealership sales professional ready to take the next step in their career.

We're looking for a strong leader who understands that successful automotive internet sales depend on speed-to-lead, persistent follow-up, effective CRM management, appointment setting, accountability, and an exceptional customer experience.

The ideal candidate will have automotive sales experience, strong leadership and communication skills, and a proven ability to convert internet leads into appointments and vehicle sales.

As Internet Sales Manager, you will:

• Manage and oversee incoming internet sales leads from dealership websites, third-party providers, digital advertising, vehicle listing sites, and other online sources

• Ensure immediate, professional, and consistent follow-up with every customer inquiry

• Increase lead-to-appointment, appointment-to-show, and show-to-sale conversion rates

• Drive appointment setting and increase showroom traffic from digital leads

• Monitor daily internet lead activity and ensure every sales opportunity receives proper follow-up

• Hold team members accountable for lead response times, follow-up activity, appointments, and sales performance

• Utilize Tekion CRM to track customer communication, appointments, lead activity, and sales opportunities

• Maintain accurate and complete customer records within the CRM

• Work closely with Sales Managers and Sales Consultants to maximize internet sales opportunities

• Develop and implement strategies to improve lead response times and customer engagement

• Monitor and analyze internet sales KPIs and dealership lead performance

• Identify lost or overlooked sales opportunities and develop strategies to re-engage customers

• Maintain consistent phone, email, text, and CRM follow-up

• Help improve digital retail and online-to-showroom processes

• Coach and motivate team members to improve appointment and closing performance

• Maintain a high level of customer satisfaction throughout the vehicle shopping and purchasing process

• Identify opportunities to increase sales volume and dealership market share

• Help create an efficient, accountable, and high-performing internet sales operation

The ideal candidate will have:

• Previous automotive sales, internet sales, BDC, or dealership management experience

• Experience with automotive internet lead management

• Experience using Tekion CRM

• Strong understanding of dealership CRM processes and lead follow-up

• Knowledge of automotive digital retailing and online vehicle shopping

• Strong leadership and team-development skills

• Excellent written and verbal communication abilities

• Strong phone, email, and text communication skills

• Proven ability to convert internet inquiries into dealership appointments

• Understanding of automotive sales KPIs and conversion metrics

• Strong organizational and time-management skills

• Ability to manage multiple priorities in a fast-paced dealership environment

• Self-motivated, competitive, and accountable for results

• Ability to coach, motivate, and develop a high-performing sales team

• Strong commitment to customer satisfaction and the overall dealership experience

Previous experience as an Internet Sales Manager, Automotive BDC Manager, BDC Director, Automotive Sales Manager, Digital Sales Manager, Internet Sales Consultant, Automotive Sales Consultant, Internet Lead Manager, CRM Manager, or Automotive Business Development Manager is highly desirable.

Diehl Automotive provides the resources, inventory, technology, and management support necessary for successful automotive professionals to grow their careers.

We offer:

• Competitive compensation

• Performance-based earning opportunities

• Strong internet lead volume

• Established dealership operations

• Extensive new and pre-owned vehicle inventory

• Digital marketing and internet lead support

• Medical, dental, and vision insurance

• 401(k) retirement options

• Paid time off

• Employee vehicle purchase and service discounts

• Professional training and development

• Career advancement opportunities within Diehl Automotive

• Supportive management team focused on growth and performance

• Fast-paced, professional automotive sales environment

This position is an excellent opportunity for automotive sales professionals throughout the Greater Pittsburgh and Western Pennsylvania area.

Diehl of Robinson is conveniently located for candidates from Robinson Township, North Fayette, Imperial, Oakdale, McKees Rocks, Kennedy Township, Carnegie, Crafton, Coraopolis, Pittsburgh, and surrounding Allegheny County communities.

Diehl of Moon is conveniently located for candidates from Moon Township, Coraopolis, Sewickley, Hopewell, Aliquippa, Imperial, North Fayette, Robinson Township, Beaver County, Pittsburgh International Airport, and the western Pittsburgh area.

Candidates searching for Internet Sales Manager jobs in Pittsburgh PA, Automotive BDC Manager jobs, Dealership BDC Manager positions, Automotive Internet Sales jobs, Digital Sales Manager jobs, Automotive Sales Manager jobs, Tekion CRM jobs, Car Dealership Sales Manager jobs, Internet Lead Manager positions, or automotive dealership careers in Western Pennsylvania are encouraged to apply.

If you're an energetic automotive professional who understands the importance of speed-to-lead, consistent follow-up, CRM accountability, appointment setting, conversion rates, digital retailing, and customer experience, we want to hear from you.

Bring your leadership skills, automotive sales experience, competitive drive, and ability to turn online opportunities into vehicle sales to Diehl of Robinson and Diehl of Moon.

Apply today and become part of Diehl Automotive — a growing dealership organization committed to performance, professional development, and an exceptional customer experience.

Diehl Automotive is an Equal Opportunity Employer.