Coordinate recruiting readiness, onboarding, practitioner training programs, vendor trainings, documentation, supplies, and shipboard equipment troubleshooting for Medispa Doctors and Acupuncture Practitioners. Maintain communication with recruits, track progress, organize training logistics, coordinate technicians and ship visitor passes, and resolve open equipment cases while collaborating with internal teams and external partners.

Coordinates and processes guest and crew claims related to onboard incidents. Responsibilities include corresponding with staff, cruise lines, and guests; supporting medical claims and repatriation cases; investigating claims, gathering documentation, assessing coverage, maintaining claims databases, and processing payments accurately and timely.