Claims Coordinator – Risk Management
Location: Coral Gables, FL
About OneSpaWorld
OneSpaWorld is a global leader in health, wellness, and beauty services at sea and on land, operating spa and wellness centers aboard cruise ships and at destination resorts. We are committed to the highest standards of quality and service, and we continually evolve to stay at the forefront of the wellness industry.
Position Summary
We're looking for an experienced, detail-oriented Claims Coordinator to join our Risk Management team, based at our headquarters in sunny Coral Gables, Florida. In this role, you'll evaluate and process claims related to onboard incidents involving both guests and crew, working to ensure fair, accurate, and timely resolution. You'll be a key point of contact between shipboard medical teams, cruise line partners, and internal stakeholders — bringing structure and follow-through to a fast-moving, detail-heavy process.
What You'll Do
- Serve as the primary point of contact for claims-related correspondence with staff, cruise lines, and guests.
- Partner with onboard doctors to support crew medical claims and repatriation cases.
- Investigate guest and crew claims by gathering documentation and assessing coverage.
- Maintain claims databases and process payments accurately and on schedule.
- Take on additional projects and responsibilities as assigned, adapting to the needs of a dynamic team.
What You Bring
- Associate's degree, or equivalent professional experience.
- 2+ years of experience in guest or crew maritime claims strongly preferred.
- Working knowledge of claims files and claims processes.
- Strong written communication, typing, and math skills, with proficiency in MS Office (Outlook, Word, Excel).
- Excellent organizational skills, attention to detail, and the ability to perform well under pressure.
- A positive, collaborative attitude and willingness to learn.
- Discretion in handling confidential information.
Why OneSpaWorld
- Join a global team with a genuine impact on guest and crew wellbeing.
- Competitive hourly pay plus target bonus.
- A collaborative, supportive culture with room to grow.
- Ownership of meaningful work from day one.
Interested candidates are encouraged to apply today.
Skills Required
- Associate's degree or equivalent professional experience
- 2+ years of experience with guest or crew maritime claims
- Working knowledge of claims files and claims processes
- Strong written communication, typing, and math skills
- Proficiency in Microsoft Office, Outlook, Word, and Excel
- Excellent organizational skills and attention to detail
- Ability to perform well under pressure
- Positive, collaborative attitude and willingness to learn
- Discretion when handling confidential information
What We Do
OneSpaWorld is the world's leading spa and wellness company. Through its brand Mandara Spa, the company combines the traditional Balinese healing arts and spirit of generosity with European techniques to offer guests a luxuriously healing experience. Their spas are located in diverse global settings, honoring both the local culture and Balinese traditions.
