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Manage and supervise BDC consultants to meet department metrics for inbound and internet leads. Oversee appointment setting, show rates, and delivered sales; hire, train, evaluate, and discipline staff; manage schedules, reporting, CRM usage, and performance/commission tracking.

Handle inbound and outbound customer calls using scripts to schedule, confirm, reschedule, and follow up on sales and service appointments. Log customer interactions, update the database, send automated follow-up emails, coordinate with sales/service departments, and meet monthly appointment and follow-up goals. Provide responsive support to internet leads and assist with related tasks as assigned.

Lead and coach dealership sales staff to meet unit and profit targets. Oversee deal strategy, paperwork accuracy, customer satisfaction, and profitability on each transaction. Train, motivate, and develop the sales team and perform duties assigned by the General Manager.

Work directly with customers to identify vehicle preferences, guide them through the sales process, perform product demonstrations, maintain follow-up task lists, assist with inventory, address customer concerns, and provide a high-quality buying experience.

Handle inbound/outbound calls using scripts to schedule, confirm, reschedule, and follow up on sales and service appointments. Log customer comments, update the database, generate timeline-based emails, respond to web leads, coordinate with departments, and meet monthly goals.

Work directly with customers to identify vehicle preferences, guide them through the buying process, perform product presentations and demonstrations, maintain follow-up and customer satisfaction, assist with inventory, and address customer concerns to ensure a premium retail experience.