Welcomes dealership customers, answers and directs calls, schedules appointments, supports check-in and check-out, and coordinates communication among service, parts, body shop, and other departments. Maintains customer records, handles follow-ups, paperwork, scanning, filing, data entry, and reception-area organization. Addresses customer questions professionally, escalates concerns appropriately, protects confidential information, and provides general administrative and customer service support in a fast-paced automotive environment.