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Supports hospitality training initiatives by developing and delivering orientation, service, housekeeping, and compliance programs. Coordinates training materials, schedules, evaluations, communications, learning plans, and Service Awards. Maintains the Learning Management System, assesses guest service quality, reports training ROI, and collaborates with departments to improve employee performance. The role may travel between properties and requires strong presentation, organization, communication, and problem-solving skills.

Supports company-wide event planning and execution, including vendor coordination, logistics, budgets, materials, and on-site operations. Creates and schedules social media content, captures and edits short-form video, maintains content calendars, and monitors engagement. Coordinates marketing requests, campaigns, assets, project records, approvals, and brand standards while collaborating with internal teams, vendors, community partners, and properties. Requires local travel, occasional evening and weekend work, and hands-on event support.

Processes, verifies, codes, and reconciles vendor invoices and payments. The role maintains accurate financial records, resolves purchase order and payment discrepancies, supports bank reconciliations and reporting, and communicates with vendors and internal departments. It also includes maintaining financial filing systems, reviewing automatic payments, reconciling general ledger transactions, and ensuring compliance with accounting procedures.

Lead company-wide marketing strategy across residential, commercial, and hospitality segments. Own brand management, digital and traditional media, CRM and database marketing, PR, budgets, agency relationships, website and content, and team building. Drive occupancy, memberships, revenue, guest acquisition, and cross-promotional initiatives while partnering with sales and operations to meet business objectives.

Support residential and commercial real estate closings by processing closing tasks, preparing documents, issuing title policies, clearing title requirements, maintaining files, coordinating with lenders, agents, and clients, assisting with in-person and mail-away closings, and performing general office and business development support.

Develop and execute marketing strategies and campaigns promoting weddings, events, and group offerings across multiple properties. Manage social media, email, website content, digital advertising, collateral, and creative production; coordinate with agencies, planners, and property marketing teams. Track campaign analytics, support launches, attend events, and travel between properties as needed.

Lead wedding and social event sales by generating and qualifying leads, closing high-value events, negotiating contracts, and developing strategic sales plans. Build client relationships, conduct site visits and presentations, use Delphi/CRM to manage pipeline and forecasting, collaborate with operations and culinary teams to design customized luxury events, and support promotional and budgeting initiatives to meet revenue targets.