Job Summary
The Human Resources Generalist is responsible for supporting both employees and leadership by delivering professional HR services that ensure smooth, compliant, and efficient operations. This role serves as a key resource for employee relations, compliance, talent acquisition, training, safety, and HR administration across the property. The Generalist partners closely with leaders to foster a positive work environment and ensure organizational standards are consistently upheld.
Primary Responsibilities & Essential Functions
Key Responsibilities
• Employee Relations & Leadership Support
• Serve as the primary point of contact for all employee relations matters
• Address employee concerns, conflicts, and workplace issues promptly and professionally
• Partner with managers to conduct performance discussions and disciplinary actions
• Provide coaching and guidance to leaders on conflict resolution, counseling, and performance management
• Conduct exit interviews and analyze feedback
• Talent Acquisition & Workforce Planning
• Lead full-cycle recruiting, hiring, and onboarding for all property positions
• Monitor workforce plans to ensure operational staffing needs are met
• Administer MIT rotations and intern scheduling
• Onboarding & Training
• Complete all onboarding and orientation for new hires
• Coordinate and deliver required training including food safety, alcohol compliance, workplace safety, bloodborne pathogens, and bed bug prevention
Compliance & HR Administration
• Complete and document I-9 verifications and E-Verify compliance
• Maintain accurate employee records in HRIS
• Ensure compliance with federal, state, and local employment laws and regulations
• Administer handbook acknowledgments and Code of Conduct annually
• File and manage FMLA, ADA interactive process, and leave of absence requests
• Maintain HIPAA and confidential employee information
Safety & Risk Management
• Submit and manage workers’ compensation claims
• Monitor team members throughout the claim process
• Maintain OSHA compliance
• Complete monthly and quarterly safety checklists
Payroll & Reporting
• Ensure timely and accurate payroll reporting from managers
• Prepare HR reports as requested
• Maintain accuracy of all HRIS transactions (hires, transfers, terminations)
• Property & Contractor Administration
• Administer service award programs
• Manage contractor compliance and documentation
Travel Requirements
• Travel 2–3 times per week to St. Joe properties and Corporate People & Culture offices as needed
• Occasional seasonal travel for recruitment efforts
QualificationsEducation and Experience
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred (or equivalent experience)
• Minimum of 3 years of human resources experience preferred
• Hospitality experience strongly preferred
• Must be a collaborative team player
Knowledge, Skills, Abilities
• In-depth knowledge of federal, state, and local employment laws
• Demonstrated experience handling complex employee relations matters
• Strong background in performance management and investigations
• Excellent organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills and ability to build trust at all levels
• High attention to detail and follow-through
• Strong analytical and problem-solving abilities
• Proficiency in HRIS systems and Microsoft Office
• Working knowledge of workers’ compensation, OSHA, FMLA, ADA, leave administration, and incident reporting
• Knowledge of benefits programs and EAPs
• Strong commitment to learning and professional growth
• Proven discretion with confidential information
Physical Demands
• Ability to sit, stand, and walk for extended periods
• Ability to lift up to 15 pounds
Working Conditions
• Hotel office environment
• Multi-property support
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.
Skills Required
- Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience
- At least 3 years of human resources experience
- Hospitality experience
- Collaborative teamwork skills
- Knowledge of federal, state, and local employment laws
- Experience handling complex employee relations matters
- Experience with performance management and investigations
- Proficiency in HRIS systems and Microsoft Office
- Working knowledge of workers’ compensation, OSHA, FMLA, ADA, leave administration, and incident reporting
- Knowledge of benefits programs and employee assistance programs
- Ability to manage confidential information discreetly
- Ability to travel to properties and corporate offices two to three times per week
- Ability to sit, stand, and walk for extended periods and lift up to 15 pounds
What We Do
The St. Joe Company is a Florida-based real estate development, asset management, and operating company. It focuses primarily on Northwest Florida, owning significant land holdings and land-use entitlements. The company develops resort and residential communities, manages timber operations, and owns various commercial, resort, and club properties, striving to create long-term value through strategic regional growth and development.
