Configures, tests, deploys, troubleshoots, and manages on-premises and cloud servers and applications. Responsibilities include systems administration, network and server design, performance monitoring, infrastructure optimization, backup and recovery, disaster recovery planning, high-availability configuration, and maintaining 24/7 production availability.

Provides first-line technical support to users, manages help desk tickets, troubleshoots computer systems and peripherals, maintains operating systems and user accounts, and supports email, security, and help desk software. The role includes local travel to offices, documentation, system analysis, customer communication, and equipment handling.