Position Summary
The Help Desk Specialist I is responsible for providing first-line support service to all users of information services and for maintaining e-mail, security, and Help Desk software.
Major Duties and Responsibilities
- Testing, creation, or modification of Operating System.
- Ensure that all support calls and service desk tickets are answered in a timely manner and communicate with the sites to provide them with status updates.
- Setup, maintains, documents, analyzes, troubleshoots and repair computer systems and peripherals.
- Supports and maintains user account information including rights, security and systems groups.
- Application of system analysis and techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
- Local travel for direct support of offices.
- Other duties as assigned.
Compensation starts at $19.71 per hour, with the final hourly rate determined by the candidate's relevant experience and qualifications.
QualificationsKnowledge, Skills and Abilities
- Knowledge of operating systems, word processing, spreadsheets, databases, hardware and peripherals and 10-key touch.
- Knowledge of how to operate and trouble-shoot computer equipment.
- Demonstrate oral and written skills.
- Skill in organizing tasks.
- Skill in using customer service skills in dealing with frustrated users.
- Skill in masterful problem-solving.
- Ability to work scheduled hours as defined in the job offer.
- Ability to communicate effectively in user-friendly terms verbally and in writing.
- Ability to be a team player with effective interpersonal skills.
- Ability to solve problems and work independently.
Education / Training / Requirements
- High School Diploma/GED; and six to twelve months related experience / training.
- Must have reliable transportation at all times (mileage reimbursed) and a Valid Drivers License.
- 2+ years of training/experience troubleshooting in Windows operating system (Mac OS a plus).
- 2+ years of training/experience in PC and printer support.
- Experience maintaining user accounts in Active Directory a plus.
- Experience w/ Windows Server, Citrix, and Exchange a plus.
Physical Demands
- Ability to lift or move equipment.
- Ability to stand and walk for limited periods of time.
- Ability to sit for extended periods of time.
- Ability to enter data into a computer via a keyboard.
- Ability to occasionally reach, bend, stoop and lift up to 100 lbs. *
- Ability to grasp and hold up to 50 lbs.*
- Ability to occasionally squat and lean over.
- Ability to hear normal voice level communications in person or through the telephone.
- Ability to speak clearly and understandably.
- Basic vision, corrected.
- Ability to see and understand data on a computer screen.
Success Factors
- Alignment with Company Mission and Core Values
- Excellent Time Management/Organized
- Open Communication/Positive
- Goal Driven
- Excellent Customer Service
- Juggles Multiple Priorities
- Accuracy and Attention to Detail
All statements are essential functions of the position unless identified as non-essential by an asterisk (*).
Skills Required
- High school diploma or GED
- Six to twelve months of related experience or training
- Reliable transportation at all times
- Valid driver's license
- Two or more years of training or experience troubleshooting Windows operating systems
- Two or more years of training or experience providing PC and printer support
- Knowledge of operating systems, word processing, spreadsheets, databases, hardware, peripherals, and 10-key touch
- Ability to troubleshoot computer equipment
- Strong oral and written communication skills
- Organization and task-management skills
- Customer service skills for assisting frustrated users
- Problem-solving skills and ability to work independently
- Ability to work scheduled hours
- Ability to work effectively as part of a team
- Experience maintaining user accounts in Active Directory
- Experience with Windows Server, Citrix, and Exchange
- Mac OS experience
- Ability to lift or move equipment and occasionally lift up to 100 pounds
What We Do
Tidewater Physicians Multispecialty Group (TPMG) is a physician-owned and led medical group based in Hampton Roads, Virginia. Formed in 1992, it has expanded to include over 240 providers across 85+ locations. TPMG is dedicated to delivering superior, responsible, and physician-directed healthcare that prioritizes the best interests of their patients through a comprehensive range of primary care and specialty medical services.
