Build and maintain customer relationships across logistics, transportation, and cold storage services; nurture leads via phone and email; document activities in HubSpot; maintain pricing and product information; onboard customers and conduct credit checks; coordinate with warehouse, shipping, and transportation teams; handle customer service issues and general office duties.

Serve as primary contact for key distributors and retailers to retain and grow accounts through relationship-building, regular field visits, CRM recordkeeping, forecasting, performance analysis, negotiation, and representing the company at industry events. Provide customer care excellence, support team development, and collaborate with leadership to align engagement and drive strategic account growth.

Provide administrative and receptionist support including accounts receivable/payable (NAV/QuickBooks), scheduling, customer assistance, report compilation, basic writing, and general office tasks to support the office manager and team.