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Owner of client-specific supply chain operations at a Gifthealth site. Manage onboarding, ERP/item setup, risk monitoring, contingency planning, cross-functional coordination, KPI reporting, and client communication to ensure compliant, uninterrupted fulfillment for assigned clients.

Act as primary supply chain contact for one to two clients, managing orders, inventory, inbound shipments, and client communications. Monitor risks, coordinate with warehouse/procurement/fulfillment, support client onboarding and ERP data accuracy (Acumatica), track metrics, maintain documentation, and escalate issues to management as needed. On-site in Mesa, AZ with warehouse and temperature-controlled environment exposure.

Serve as the single supply chain owner for assigned clients, overseeing onboarding, regulatory setup, day-to-day fulfillment, risk management, contingency planning, KPI reporting, and cross-functional coordination to ensure compliant, uninterrupted service in a regulated warehouse environment.

Serve as primary supply chain contact for one to two clients: monitor orders, inventory, and inbound shipments; coordinate with warehouse, procurement, and fulfillment; support client onboarding and ERP item/vendor setup; use Acumatica to maintain accurate records; identify and communicate risks, escalate issues, and track client-specific metrics to ensure on-time, compliant operations.

Support sales lifecycle by maintaining CRM accuracy, managing pipeline and lead qualification, producing KPI reports and forecasts, enabling deal execution, coordinating cross-functional teams, and documenting process improvements to drive scalable commercial growth.

Partner with leadership to develop HR strategies, manage employee relations, performance management, training, talent acquisition, compensation administration, compliance, and HR data analysis to support business goals and employee engagement.

Build and maintain user-facing features with a focus on usability, accessibility, and performance. Translate designs into production-ready code, contribute to design systems and frontend architecture, ensure cross-browser responsiveness, and collaborate with product and design teams to define interaction patterns and implementation approaches.

Lead and grow the analytics team, own analytics strategy, reporting, and data governance. Partner with engineering, product, and clinical teams to deliver actionable insights, drive self-serve reporting adoption, and ensure PHI compliance across reporting pipelines.

Lead and scale the AI engineering function: design and build agentic AI systems (LLM orchestration, RAG, multi-agent), hire and mentor AI engineers, set engineering practices, collaborate with ML/Prompt/Product teams, and guide build/buy/vendor decisions for production AI infrastructure.

Manage daily employee schedules and real-time queue monitoring to meet service level targets. Develop staffing plans, analyze KPIs (service level, AHT, adherence), coordinate with operations and real-time analysts, execute adjustments to mitigate disruptions, and communicate scheduling changes to stakeholders to improve patient contact experience.