Manages established customer accounts, handles the full inside sales cycle from quoting through closing, supports account executives with CRM and quote tasks, develops customer relationships, identifies upsell opportunities, and achieves revenue and retention goals. The role requires consistent opportunity follow-up, accurate CRM maintenance, consultative solution recommendations, and collaboration with internal teams to support customer satisfaction and repeat business.

Leads accounting operations including AR, billing, AP, month-end close, reconciliations, collections, internal controls, and process improvement. Supervises three employees, supports audits, budgeting, forecasting, and reporting, and serves as a NetSuite ERP resource. Partners with cross-functional teams to resolve accounting issues and provides backup support to the Controller.

Manage customer billing, accounts receivable, collections, sales tax administration, account reconciliations, and reporting. Resolve billing discrepancies, process payments and credits, support month-end close, assist with audits, train junior staff, and recommend process improvements to maintain accurate AR and timely collections.